Dynamic Scheduling Dispatcher - Route & Field Ops

Bruni-; Village of Elmsford (NY); Presencial; USD 36 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401K with Company Match

Long-Term Disability & Life Insurance

Voluntary Short-Term Disability & Life

Paid Time Off

Resumo da oferta

Bruni & Campisi is seeking a detail-oriented Residential Scheduling Dispatcher in Westchester County to manage technician schedules, optimize routes, and ensure a seamless customer experience. You will coordinate daily routing, monitor real-time start times, communicate with field technicians, and support service operations to maximize efficiency and customer satisfaction.

The ideal candidate has experience in dispatching for HVAC or service industries, strong organizational and communication

Qualificações

• Relevant experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with ability to manage multiple schedules and priorities.
• Effective verbal and written communication with technicians, customers, and leadership.
• Problem-solving skills to anticipate challenges and make timely decisions.
• Proficiency with dispatching/scheduling software (e.g., ServiceTitan).

Responsabilidades

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations and routes.
• Monitor real-time schedules and adjust timings to maximize efficiency.
• Maintain routing matrices including technician locations, skills, and equipment.
• Communicate with field technicians to preempt issues related to routing or parts.
• Respond to customer inquiries, schedule updates, and service status communications.
• Track technician PTO, sick time and weekend coverage for staffing continuity.
• Forecast service demand 2-3 days in advance for upcoming jobs.
• Follow up on open work orders and coordinate job completion timelines.
• Coordinate parts availability and provide updates on delays.

Conhecimentos

Organizational skills

Communication

Problem solving

Team collaboration

Tech proficiency

HVAC domain knowledge

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Bruni & Campisi is seeking a detail-oriented Residential Scheduling Dispatcher in Westchester County to manage technician schedules, optimize routes, and ensure a seamless customer experience. You will coordinate daily routing, monitor real-time start times, communicate with field technicians, and support service operations to maximize efficiency and customer satisfaction.

The ideal candidate has experience in dispatching for HVAC or service industries, strong organizational and communication