Assistant Trades Manager

Bruni-; Village of Elmsford (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

Bruni & Campisi in Westchester County seeks an organized, proactive Assistant Trades Manager / Dispatch Coordinator. This role partners with the Trades Manager to oversee daily service operations, set up technicians for success in the field, and coordinate schedules, routes, and workload balance.

You will communicate with customers, technicians, and management, manage real-time schedules, forecast workload, and support continuous improvement in dispatching and field operations.

Qualifications

• Experience in dispatching or scheduling within a service environment.
• Strong organizational skills with attention to detail and multitasking ability.
• Excellent verbal and written communication across customers, technicians and leadership.
• Solid problem-solving skills under pressure with proactive decision-making.
• Experience with dispatching software such as ServiceTitan or similar platforms.

Responsibilities

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage real-time schedules: track start, departure and completion times and adjust as needed.
• Maintain routing matrices to assign the most qualified technician for each service call.
• Communicate with field technicians to resolve routing, parts, or job timeline issues.
• Provide responsive customer service, handling inquiries and update requests.
• Forecast workload 2–3 days in advance to ensure staffing and readiness.
• Follow-up on open work orders and coordinate job completion timelines.
• Coordinate parts availability and provide status updates to customers.
• Identify scheduling conflicts and implement quick, effective solutions.

Skills

Dispatching experience

Scheduling

Organizational skills

Communication

Problem-solving

Team-oriented

Tools

ServiceTitan

Job description

Overview

Assistant Trades Manager / Dispatch Coordinator

*Position is located in Westchester County

Bruni & Campisi is seeking an organized, proactive, and customer-focused professional to join our team as an Assistant Trades Manager / Dispatch Coordinator. This role serves as a key partner to the Trades Manager, helping oversee the daily coordination of service operations and ensuring technicians are set up for success in the field. In this fast-paced position, you'll play a critical role in managing schedules, optimizing technician routes, balancing workloads, and serving as the communication hub between customers, technicians, and management. This is an excellent opportunity for someone with dispatching, scheduling, customer service, operations, or team coordination experience who is looking to grow into a leadership-focused role within a thriving HVAC and home services organization.

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Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team at Bruni & Campisi and become part of a company that values both its customers and employees.

Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $26.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.