Scheduling & Dispatch Pro — Elevate Customer Experience

Hydrex Pest Control Co. of San Diego; Aliso Viejo (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Career growth

Impact on company

Job summary

Hydrex Pest Control of San Diego is seeking an experienced Customer Service Scheduler / Dispatcher to coordinate field technician schedules, optimize routes, and support customer service goals. This role blends administrative precision with frontline communication to keep daily operations running smoothly.

You will use PestPac and scheduling tools, handle real-time changes, and contribute to process improvements.

Qualifications

• 1-2+ years scheduling, dispatching, or routing experience in home services.
• Experience in pest control or field-service industry preferred.
• Excellent verbal and written communication.
• Ability to manage changing schedules and priorities with accuracy.
• Comfort with CRM, scheduling, routing systems.

Responsibilities

• Coordinate daily and weekly service schedules for field technicians.
• Schedule and reschedule customer appointments based on availability and location.
• Create efficient routes to minimize drive time and boost productivity.
• Communicate schedule changes to technicians and customers clearly.
• Maintain accurate customer records in PestPac and notes for visibility.
• Process reports and assist with billing questions as needed.
• Collaborate with office and field teams to ensure smooth operations.

Skills

Scheduling & dispatching

Routing optimization

Customer service

CRM experience

PestPac familiarity

Multitasking

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

PestPac

Virtual Route Manager

Multi-line phone systems

Job description

Hydrex Pest Control of San Diego is seeking an experienced Customer Service Scheduler / Dispatcher to coordinate field technician schedules, optimize routes, and support customer service goals. This role blends administrative precision with frontline communication to keep daily operations running smoothly.

You will use PestPac and scheduling tools, handle real-time changes, and contribute to process improvements.