Hybrid Dispatcher & CSR — Service Scheduling Pro

Oasis Plumbing, Heating & Cooling; Chicago (IL); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hybrid work schedule

Full-time stable position

Growing company with advancement机会

Team-oriented environment

Full Benefits!

Job summary

Oasis HVAC in Chicago, IL is seeking a Hybrid Dispatcher/CSR to combine customer service, scheduling, and dispatch duties in a fast-paced home service environment. The role offers a hybrid schedule with in-office and remote days, and a full-time, stable position with growth opportunities.

The candidate should be dependable, organized, and able to handle customer calls while coordinating technicians efficiently. Experience with ServiceTitan is a plus.

Qualifications

• Previous dispatching and/or CSR experience preferred.
• Strong communication and multitasking skills.
• Ability to stay calm in a fast-paced environment.
• Reliable home office setup with stable internet for remote shifts.
• Experience with ServiceTitan or similar software is a plus.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule service appointments and manage dispatching.
• Coordinate technician routes and communicate schedule updates.
• Assist customers with questions and appointment needs.
• Maintain accurate notes and job information in the system.
• Help manage weekend and after-hours scheduling needs.

Skills

Strong communication

Multitasking

Calm under pressure

Customer service mindset

Home office setup

ServiceTitan experience

Tools

ServiceTitan

Job description

Oasis HVAC in Chicago, IL is seeking a Hybrid Dispatcher/CSR to combine customer service, scheduling, and dispatch duties in a fast-paced home service environment. The role offers a hybrid schedule with in-office and remote days, and a full-time, stable position with growth opportunities.

The candidate should be dependable, organized, and able to handle customer calls while coordinating technicians efficiently. Experience with ServiceTitan is a plus.