Hybrid CSR & Dispatcher: Schedule & Dispatch Expert

PatchitUP of West Houston; Houston (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PatchitUP Drywall in Houston is seeking a motivated CSR and Dispatcher to manage schedules and dispatch technicians, while maintaining clear, proactive communication with customers and team members.

You will work in-office with the option for remote work, using ServiceTitan to streamline operations, and you will thrive on fast responses, accurate scheduling, and collaboration in a growing drywall business.

Qualifications

• Fluent in English; Spanish is a plus.
• Excellent phone and communication skills.
• Strong multitasking abilities.

Responsibilities

• Use ServiceTitan to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians and booking rates.
• Follow up on unsold estimates and solicit reviews of technician performance.
• Monitor lead quality and request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 8:30 am to 5:30 pm, Monday to Friday, with some Saturdays as needed.
• In-office, with the option for remote work.

Skills

Phone & communication

Multitasking

English fluency

Spanish helpful

Tools

ServiceTitan

Job description

PatchitUP Drywall in Houston is seeking a motivated CSR and Dispatcher to manage schedules and dispatch technicians, while maintaining clear, proactive communication with customers and team members.

You will work in-office with the option for remote work, using ServiceTitan to streamline operations, and you will thrive on fast responses, accurate scheduling, and collaboration in a growing drywall business.