Scheduling Coordinator Service Appointments Customer Care

Cook's Pest Control, Inc.; Decatur (AL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive Pay!

401(k) Retirement Plan with Company //

Paid Time Off+ Holidays!

Mentorship & Advancement opportunities

Zusammenfassung

Cook's Pest Control, Inc. is seeking a Scheduling Coordinator to efficiently arrange appointments for our service technicians and to professionally communicate scheduling details with customers.

You will route appointments using company tools, address customer needs, and support district and corporate staff. Saturdays and evenings may be required; strong communication and problem-solving abilities are essential.

Qualifikationen

• High School Diploma or equivalent.
• Previous customer service experience is required.
• Proficient with web-based applications and computer tools.
• Excellent phone, text and email communication skills are a must.
• Good problem-solving and conflict resolution skills are required.

Aufgaben

• Schedule service appointments for technicians.
• Route appointments to minimize travel time.
• Communicate with customers professionally and accommodate their needs.
• Resolve scheduling conflicts with district staff.
• Handle payments and answer billing questions.
• Maintain knowledge of company policies and terminologies.
• Suggest process improvements to management.
• Occasional Saturdays and evenings may be required.

Kenntnisse

Customer service

Communication

Problem solving

Conflict resolution

Scheduling

Computer skills

Ausbildung

High School Diploma or equivalent

Tools

Web-based applications

Jobbeschreibung

Cook's Pest Control, Inc. is seeking a Scheduling Coordinator to efficiently arrange appointments for our service technicians and to professionally communicate scheduling details with customers.

You will route appointments using company tools, address customer needs, and support district and corporate staff. Saturdays and evenings may be required; strong communication and problem-solving abilities are essential.