Scheduling Coordinator - Corporate Office

Cook's Pest Control, Inc.; Decatur (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay!

401(k) Retirement Plan with Company //

Paid Time Off+ Holidays!

Mentorship & Advancement opportunities

Job summary

Cook's Pest Control, Inc. is seeking a Scheduling Coordinator to efficiently arrange appointments for our service technicians and to professionally communicate scheduling details with customers.

You will route appointments using company tools, address customer needs, and support district and corporate staff. Saturdays and evenings may be required; strong communication and problem-solving abilities are essential.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience is required.
• Proficient with web-based applications and computer tools.
• Excellent phone, text and email communication skills are a must.
• Good problem-solving and conflict resolution skills are required.

Responsibilities

• Schedule service appointments for technicians.
• Route appointments to minimize travel time.
• Communicate with customers professionally and accommodate their needs.
• Resolve scheduling conflicts with district staff.
• Handle payments and answer billing questions.
• Maintain knowledge of company policies and terminologies.
• Suggest process improvements to management.
• Occasional Saturdays and evenings may be required.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Scheduling

Computer skills

Education

High School Diploma or equivalent

Tools

Web-based applications

Job description

• Full-time

Company Description

Cook's Pest Control, Inc., a family-owned business, has over 300,000 customers, 1700+ employees and 41 locations. Cook's has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it's no wonder we have been named one of the most successful Pest Control companies in the United States!

Job Description

The Scheduling Coordinator will efficiently schedule appointments for service technicians under the direction provided by the corporate office and district management, and professionally communicate/coordinate appointment information with Cook's customers.

Specific Duties Include:

Schedule service treatment/inspection appointments for current or new customers to be performed by service technicians.

Use company tools/resources to route appointments in the most time-efficient manner possible.

Communicate with customers professionally, make every effort to accommodate their needs, and express appreciation whenever appropriate.

Work with district employees and customers to resolve scheduling conflicts if they occur.

Provide customers with general product/service information and perform general accounting functions on behalf of a customer, such as taking payments, answering billing questions, etc.

Communicate professionally and constructively with various staff members in the district offices and home (corporate) office.

Maintain an up-to-date knowledge of company policies, practices, procedures, and terminologies.

Recommend process improvements to corporate management.

Other duties as assigned.

Saturdays and evening work may be required at times.

Qualifications

• High School Diploma or equivalent
• Previous customer service experience is required.
• Must have great computer skills and be comfortable using various web-based applications.
• Excellent phone, text and email communication skills are a must.
• Good Problem-solving and conflict resolution skills are required.
• An acceptable Drug Test, Criminal Background check and Driving Record is required.

Additional Information

Along with a great place to work, Cook's employees enjoy:

• Competitive Pay!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off+ Holidays!
• Mentorship & Advancement opportunities!

* Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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