Scheduling Coordinator - Corporate Office

Cookspestcontrolinc1; Decatur (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision, Life, Disabil­

401(k) Retirement Plan with Company <i

Paid Time Off + Holidays

Mentorship & Advancement opportunities

Job summary

Cook's Pest Control is seeking a Scheduling Coordinator to efficiently schedule appointments for service technicians and clearly communicate with customers. You will route appointments for efficiency, resolve conflicts, and assist with basic billing tasks while maintaining policy knowledge.

The role requires strong computer skills, excellent communication, and a customer-focused approach. Saturdays or evenings may be required as needed.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience required.
• Excellent phone, text and email communication skills.
• Great computer skills and comfort with web-based applications.
• Good problem-solving and conflict resolution skills.
• An acceptable drug test, criminal background check and driving record required.

Responsibilities

• Schedule service appointments for current or new customers with technicians.
• Route appointments using company tools for efficiency.
• Communicate professionally with customers and accommodate needs.
• Resolve scheduling conflicts with district staff and customers.
• Handle general accounting tasks like taking payments and answering billing questions.
• Maintain up-to-date knowledge of company policies and procedures.
• Suggest process improvements to corporate management.
• Other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Scheduling

Problem solving

Education

High School Diploma

Tools

Web-based apps

Job description

The Scheduling Coordinator will efficiently schedule appointments for service technicians under the direction provided by the corporate office and district management, and professionally communicate/coordinate appointment information with Cook's customers.

Specific Duties Include:

• Schedule service treatment/inspection appointments for current or new customers to be performed by service technicians.
• Use company tools/resources to route appointments in the most time-efficient manner possible.
• Communicate with customers professionally, make every effort to accommodate their needs, and express appreciation whenever appropriate.
• Work with district employees and customers to resolve scheduling conflicts if they occur.
• Provide customers with general product/service information and perform general accounting functions on behalf of a customer, such as taking payments, answering billing questions, etc.
• Communicate professionally and constructively with various staff members in the district offices and home (corporate) office.
• Maintain an up-to-date knowledge of company policies, practices, procedures, and terminologies.
• Recommend process improvements to corporate management.
• Other duties as assigned.

Saturdays and evening work may be required at times.

• High School Diploma or equivalent
• Previous customer service experience is required.
• Must have great computer skills and be comfortable using various web-based applications.
• Excellent phone, text and email communication skills are a must.
• Good Problem-solving and conflict resolution skills are required.
• An acceptable Drug Test, Criminal Background check and Driving Record is required.

Along with a great place to work, Cook's employees enjoy:

• Competitive Pay!
• Health, Dental, Vision, Life, Disability!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off + Holidays!
• Mentorship & Advancement opportunities!
• * Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.