Scheduling Coordinator — Seamless Appointments & Service

Cookspestcontrolinc1; Decatur (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision, Life, Disabil­

401(k) Retirement Plan with Company <i

Paid Time Off + Holidays

Mentorship & Advancement opportunities

Job summary

Cook's Pest Control is seeking a Scheduling Coordinator to efficiently schedule appointments for service technicians and clearly communicate with customers. You will route appointments for efficiency, resolve conflicts, and assist with basic billing tasks while maintaining policy knowledge.

The role requires strong computer skills, excellent communication, and a customer-focused approach. Saturdays or evenings may be required as needed.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience required.
• Excellent phone, text and email communication skills.
• Great computer skills and comfort with web-based applications.
• Good problem-solving and conflict resolution skills.
• An acceptable drug test, criminal background check and driving record required.

Responsibilities

• Schedule service appointments for current or new customers with technicians.
• Route appointments using company tools for efficiency.
• Communicate professionally with customers and accommodate needs.
• Resolve scheduling conflicts with district staff and customers.
• Handle general accounting tasks like taking payments and answering billing questions.
• Maintain up-to-date knowledge of company policies and procedures.
• Suggest process improvements to corporate management.
• Other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Scheduling

Problem solving

Education

High School Diploma

Tools

Web-based apps

Job description

Cook's Pest Control is seeking a Scheduling Coordinator to efficiently schedule appointments for service technicians and clearly communicate with customers. You will route appointments for efficiency, resolve conflicts, and assist with basic billing tasks while maintaining policy knowledge.

The role requires strong computer skills, excellent communication, and a customer-focused approach. Saturdays or evenings may be required as needed.