Scheduling Coordinator/Records Technician

BOND MANAGEMENT PARTNERS LLC; Spokane (WA); On-site; USD 29,000 - 34,000; Full time

Job summary

Spokane Orthodontics is seeking a Scheduling Coordinator/Records Technician to ensure smooth daily schedules, collect and organize records, and provide an exceptional patient experience in Spokane, WA. The role requires a friendly, energetic individual who can handle multiple tasks and deliver outstanding service.

You will schedule appointments, check in patients, process payments, manage records, and maintain clinic organization while upholding OSHA standards and approved procedures.

Qualifications

• Friendly and welcoming phone voice.
• Experience multitasking in a busy environment.
• Ability to educate and influence patients.
• Excellent verbal and written communication; able to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs and policies.
• Help patients schedule appointments and resolve questions via phone, text, or email.
• Welcome patients and check them in for their appointments.
• Collect payments made at the front desk.
• Take and process patient records, comply with OSHA, maintain cleanliness, sterilize instruments and stock supplies.
• Keep the office tidy; coffee bar stocked and forms stored.
• Scan and file mail and other documents.
• Other administrative tasks as assigned.

Skills

Phone communication

Multi-tasking

Patient education

Verbal & written communication

Team player

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Locations

Spokane, WA 99218, USA

Description

At Spokane Orthodontics, we are looking for an exceptional Scheduling Coordinator/Records Technician as a key person in carrying out our mission. The Scheduling Coordinator/Records Technician is responsible for ensuring all daily schedules run smoothly to create an exceptional experience for all patients, fostering a relationship of trust and loyalty, and be responsible for collecting and organizing records. We are looking for a friendly, energetic, happy person that likes to deliver exceptional experiences and exceed expectations.

Schedule is

Summary of Essential Job Functions:

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Responsible for taking and processing all patient records, compliance with OSHA regulations, cleanliness of clinic area, sterilization of instruments and stocking supplies
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned

Help in providing an exceptional experience for every patient on every visit

Position Requirements:

• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or general education degree (GED)

Compensation is $21-$25 per hour depending on experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.