Patient Experience Scheduler & Records Technician

BOND MANAGEMENT PARTNERS LLC; Spokane (WA); On-site; USD 29,000 - 34,000; Full time

Job summary

Spokane Orthodontics is seeking a Scheduling Coordinator/Records Technician to ensure smooth daily schedules, collect and organize records, and provide an exceptional patient experience in Spokane, WA. The role requires a friendly, energetic individual who can handle multiple tasks and deliver outstanding service.

You will schedule appointments, check in patients, process payments, manage records, and maintain clinic organization while upholding OSHA standards and approved procedures.

Qualifications

• Friendly and welcoming phone voice.
• Experience multitasking in a busy environment.
• Ability to educate and influence patients.
• Excellent verbal and written communication; able to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs and policies.
• Help patients schedule appointments and resolve questions via phone, text, or email.
• Welcome patients and check them in for their appointments.
• Collect payments made at the front desk.
• Take and process patient records, comply with OSHA, maintain cleanliness, sterilize instruments and stock supplies.
• Keep the office tidy; coffee bar stocked and forms stored.
• Scan and file mail and other documents.
• Other administrative tasks as assigned.

Skills

Phone communication

Multi-tasking

Patient education

Verbal & written communication

Team player

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Spokane Orthodontics is seeking a Scheduling Coordinator/Records Technician to ensure smooth daily schedules, collect and organize records, and provide an exceptional patient experience in Spokane, WA. The role requires a friendly, energetic individual who can handle multiple tasks and deliver outstanding service.

You will schedule appointments, check in patients, process payments, manage records, and maintain clinic organization while upholding OSHA standards and approved procedures.