Scheduling Coordinator — Keep Home Projects On Track

Havenside; Pittsburgh (Allegheny County); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

401K with employer matching

PTO & holidays

Workers comp & AD&D

Professional development

Job summary

Havenside is seeking a full-time Scheduler in Pittsburgh to coordinate installers, project managers, and homeowners, ensuring every assessment, estimate, installation, and service visit happens on time.

You will build and manage schedules, prioritize appointments, and communicate updates with clarity while keeping our CRM updated and accurate. A strong emphasis on organization, people skills, and a proactive mindset is essential.

Qualifications

• High school diploma or equivalent required.
• Associate degree or administrative training is a nice-to-have.
• 0–3 years in customer service, scheduling, dispatch, or coordination preferred.

Responsibilities

• Build and manage schedules for in-home assessments and estimates, installations, service visits, and quality checks — keeping every project moving on time.
• Sequence appointments based on location, team availability, and project priority, so your day (and everyone else\'s) runs smoother.
• Be the friendly, professional voice homeowners hear when inquiring about products and services, confirming visits, sharing updates, or navigating a schedule change.
• Partner closely with Project Managers, installers, and the administration team to keep every project aligned.
• Keep our CRM accurate and up to date — appointment details, case setup, changes, and status, all at your fingertips.
• Field incoming calls and scheduling questions, pointing people in the right direction with confidence and care.
• Think on your feet when cancellations, delays, weather, or staffing changes call for a quick schedule pivot.
• Support the broader team with reports, documentation, and process improvements.

Skills

Scheduling

Customer service

CRM experience

MS Office

Education

High school diploma or equivalent

Associate degree / admin training

Tools

CRM software

Outlook

Excel

Word

Job description

Havenside is seeking a full-time Scheduler in Pittsburgh to coordinate installers, project managers, and homeowners, ensuring every assessment, estimate, installation, and service visit happens on time.

You will build and manage schedules, prioritize appointments, and communicate updates with clarity while keeping our CRM updated and accurate. A strong emphasis on organization, people skills, and a proactive mindset is essential.