Home Improvement Scheduler | Full-Time with Benefits

Havenside; Pittsburgh (Allegheny County); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package (life,

401K with employer matching

PTO and company holidays

Workers comp and AD&D coverage

Professional development

Job summary

Havenside Construction Group in Pittsburgh is seeking a detail-oriented Scheduler to coordinate home-improvement projects. You’ll connect installers, project managers, and homeowners, ensuring assessments, estimates, installations, and service visits happen on schedule.

Build and manage calendars, sequence appointments by location and priority, handle inquiries with care, and keep the CRM accurate. A high school diploma is required, 0–3 years in scheduling or customer service, and proficiency

Qualifications

• High school diploma or equivalent required; an Associate Degree or administrative training is a nice-to-have.
• 0-3 years in customer service, inside sales, scheduling, dispatch, or advanced administrative coordination.
• Background in logistics, construction, handyman services, healthcare scheduling, or field service coordination is a plus, but not required.
• A natural problem-solver who can size up a situation and find the most efficient path forward.
• Highly organized, with the ability to manage multiple moving schedules without missing a beat.
• Comfortable in a fast-paced day where priorities can shift - and you shift right along with them.
• A stickler for the details, especially when it comes to accuracy in documenting conversations and scheduling.
• A confident communicator who builds trust with homeowners, contractors, and teammates alike.
• Comfortable working in a CRM or scheduling platform to keep everything accurate and on record.
• Highly proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• In your role, you'll be part of the coordination hub, connecting installers, project managers, and homeowners - making sure every assessment, estimate, installation, and service visit happens exactly when it should.
• Build and manage schedules for in-home assessments and estimates, installations, service visits, and quality checks - keeping every project moving on time.
• Sequence appointments based on location, team availability, and project priority, so your day (and everyone else's) runs smoother.
• Be the friendly, professional voice homeowners hear when inquiring about products and services, confirming visits, sharing updates, or navigating a schedule change.
• Partner closely with Project Managers, installers, and the administration team to keep every project aligned.
• Keep our CRM accurate and up to date - appointment details, case setup, changes, and status, all at your fingertips.
• Field incoming calls and scheduling questions, pointing people in the right direction with confidence and care.
• Think on your feet when cancellations, delays, weather, or staffing changes call for a quick schedule pivot.
• Support the broader team with reports, documentation, and process improvements.

Skills

Customer service

Scheduling

Dispatch

Administrative coordination

Education

High school diploma or equivalent

Associate degree or administrative training

Tools

CRM software

Microsoft Office

Job description

Havenside Construction Group in Pittsburgh is seeking a detail-oriented Scheduler to coordinate home-improvement projects. You’ll connect installers, project managers, and homeowners, ensuring assessments, estimates, installations, and service visits happen on schedule.

Build and manage calendars, sequence appointments by location and priority, handle inquiries with care, and keep the CRM accurate. A high school diploma is required, 0–3 years in scheduling or customer service, and proficiency