Home Improvement Experience Coordinator

Havenside; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

PTO

401k

Job summary

Havenside Construction Group in Pittsburgh is seeking a Customer Experience Coordinator to be the trusted contact who schedules appointments, informs homeowners, coordinates with field teams, and guides projects from the initial visit to the final walkthrough.

You will build and manage schedules for assessments, installations, and service visits, prioritize the day, and keep the CRM up to date. The role rewards organization, clear communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent; Associate degree or administrative training is a nice-to-have.
• 2–3 years in customer service, scheduling, dispatch, or advanced administrative coordination.
• Background in logistics, construction, handy services, healthcare scheduling, or field service coordination is a plus.
• Natural problem-solver with the ability to size up a situation and find the most efficient path forward.
• Highly organized, able to manage multiple moving schedules without missing a beat.
• Comfortable in a fast-paced day where priorities can shift and you shift with them.
• Detail-oriented, especially documenting conversations and scheduling.
• Confident communicator who builds trust with homeowners, contractors, and teammates.

Responsibilities

• Build and manage schedules for in-home assessments and estimates, installations, service visits, and quality checks — keeping every project moving on time.
• Sequence appointments based on location, team availability, and project priority, so your day (and everyone else’s) runs smoother.
• Be the friendly, professional voice homeowners hear when inquiring about products and services, confirming visits, sharing updates, or navigating a schedule change.
• Partner closely with Project Managers, installers, and the administration team to keep every project aligned.
• Keep our CRM accurate and up to date — appointment details, case setup, changes, and status, all at your fingertips.
• Field incoming calls and scheduling questions, pointing people in the right direction with confidence and care.
• Think on your feet when cancellations, delays, weather, or staffing changes call for a quick schedule pivot.
• Support the broader team with reports, documentation, and process improvements.

Skills

Customer service

Scheduling

Communication

Problem solving

MS Office

CRM proficiency

Education

High school diploma

Associate degree / admin training

Tools

Outlook

Excel

Word

Job description

Havenside Construction Group in Pittsburgh is seeking a Customer Experience Coordinator to be the trusted contact who schedules appointments, informs homeowners, coordinates with field teams, and guides projects from the initial visit to the final walkthrough.

You will build and manage schedules for assessments, installations, and service visits, prioritize the day, and keep the CRM up to date. The role rewards organization, clear communication, and proficiency with Microsoft Office.