Scheduling Coordinator II

Boston Children's Hospital; Boston (MA); Híbrido; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Health insurance

Vision & dental

Student loan subsidies

Time off

403(b) plan

Pension

License reimbursement

Phone discounts

T-pass discounts

Descripción de la vacante

Boston Children’s Hospital is seeking an administrative receptionist/scheduling specialist to coordinate appointments across multiple departments, register patients, and ensure accurate data entry in hospital IT systems.

The role involves HIPAA-compliant handling of demographics, insurance, and referrals, with EPIC as the core system. Hybrid work is available, with 2 days/week in Boston or Needham offices.

Formación

• High School Diploma / GED required.
• One (1) year healthcare admin experience.

Responsabilidades

• Schedule appointments/procedures across the enterprise in multiple areas, coordinating with providers, locations, and families.
• Register and check-in patients in EPIC; greet patients in a timely manner and monitor waiting room activity.
• Collect, verify, and process patient demographics, insurance/payment and referrals for appointments; enter CPT/ICD codes for authorization.
• Screen patients for contraindications and complete screening forms; update scheduling information as needed.
• Answer, screen, and route calls following departmental guidelines; triage urgent information or services.
• Promote teamwork and exceptional care; work independently with some supervision.

Conocimientos

Scheduling

Customer service

HIPAA

Educación

High School Diploma or GED

Herramientas

EPIC

Descripción del empleo

Position Summary/ Department Summary

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Registers and checks in patients and monitors the workflow in the waiting room. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Key Responsibilities

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary.
• Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.
• Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
• Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
• Works with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
• Should be able to work independently with some supervision.

Schedule:

Monday - Friday: 8:00am -4:30pm

Hybrid - 2 days/week in either Boston or Needham office

Education

Minimum Qualifications

High School Diploma / GED required

Experience

One (1) year healthcare admin experience

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes