Scheduling Coordinator II

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 39,000 - 66,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator II to manage patient scheduling efficiently. This role involves tracking appointments, monitoring clinician availability, and maintaining databases to ensure optimal patient care. The ideal candidate will have 3-5 years of experience in patient services and a strong understanding of insurance processes. Join a team that values professional development and offers excellent benefits, including medical, dental, and tuition reimbursement. If you are passionate about providing exceptional service and support in a healthcare setting, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Tuition Reimbursement

Free Parking

Child Care Subsidies

Professional Development Opportunities

Qualifications

• 3-5 years experience in patient scheduling and services required.
• High School diploma required; Associate's degree preferred.

Responsibilities

• Ensure timely and accurate scheduling for patients and providers.
• Monitor clinician leave requests and ensure patient coverage.
• Maintain and update various scheduling databases.

Skills

Scheduling Coordination

Patient Services Management

Database Maintenance

Insurance Verification

Financial Counseling

Education

High School Diploma

Associate's Degree in Human Services

Tools

Epic

Job description

The Scheduling Coordinator II will ensure timely, accurate, and complete scheduling services for patients. This position follows established protocols considering availability, priority, and appropriateness when scheduling appointments for patients and providers.

1. Tracks all new and follow-up patient appointments using the scheduling system. Works with providers and Care Centers to ensure proper scheduling related to the patient’s needs.
2. Monitors all clinician leave requests (planned and unexpected) and reassigns to ensure appropriate patient coverage. Communicates any coverage concerns immediately to supervisor.
3. Tracks all cancellations and no-shows for evaluation/treatment appointments using the scheduling system. Works with providers and administrative personnel to ensure rescheduling related to the patient’s needs and according to department policies and procedures.
4. Oversees the maintenance of and updates to various databases (e.g., Epic waitlists, Tickler File, and Internal Consult).
5. Tracks and monitors ongoing Plans of Care to maintain schedule accuracy, track open times, and help maintain the patient waiting list.
6. Maintains and stays abreast of all insurance requirements related to the collection of accurate information for each Care Center.
7. Monitors insurance benefit thresholds and facilitates the acquisition of additional authorization(s) as needed by working closely with the Care Management Office and Financial Counseling teams.
8. Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and follow-up activities. Responds to patients, families, and clinic issues in a timely and professional manner.
9. Provides routine financial counseling and seeks assistance from the supervisor when resolving patient issues.
10. Maintains a general understanding of scheduling as it pertains to all outpatient medical programs.
11. Assists the supervisor with training new Scheduling Coordinators.

Education

• High School diploma or equivalent required.
• Associates or higher degree in human services, healthcare administration, or a related field preferred.

Experience

• 3-5 years of experience in registering, scheduling, coordinating, and operating patient services required.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies! We also offer rich professional development opportunities.

EOE/M/F/D/V

Salary Range: $39,748.00 to $65,066.00 per year.