Scheduling Coordinator II

Kennedy Krieger Institute; Baltimore, Lexington (MD, KY); On-site; USD 39,000 - 66,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator II to ensure efficient scheduling services for patients. This role involves tracking appointments, managing clinician coverage, and maintaining insurance requirements. The ideal candidate will have strong communication skills and a background in patient services. This position offers a supportive environment with excellent benefits, including medical, dental, and professional development opportunities. If you're passionate about healthcare and enjoy coordinating services, this is a fantastic opportunity to make a meaningful impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Tuition Reimbursement

Free Parking

Child Care Subsidies

Professional Development Opportunities

Qualifications

• 3-5 years’ experience in patient services scheduling and coordination.
• High School diploma required; Associate degree preferred.

Responsibilities

• Tracks and monitors patient appointments and cancellations.
• Maintains insurance requirements and communicates with patients.

Skills

Patient Scheduling

Database Management

Insurance Knowledge

Communication Skills

Financial Counseling

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Epic

Job description

Overview

The Scheduling Coordinator II will ensure timely, accurate, and complete scheduling services for patients. This position follows the established protocols considering availability, priority, and appropriateness when scheduling appointments for patients and providers.

Responsibilities

1.Tracks all new and follow-up patient appointments using the scheduling system. Works with providers and Care Centers to ensure proper scheduling related to the patient’s needs.

2. Monitors all clinician leave requests (planned and unexpected) and reassigns to ensure appropriate patient coverage. Communicates any coverage concerns immediately to supervisor.

3. Tracks all cancellations and no shows for evaluation/treatment appointments using the scheduling system. Works with providers and administrative personnel to ensure rescheduling related to the patient’s needs and according to department policies and procedures.

4. Oversees the maintenance of and updates to various databases (i.e., Epic waitlists, Tickler File, and Internal Consult).

5. Tracks and monitors ongoing Plans of Care to maintain accuracy of the schedule, track open times on the schedule, and help maintain the patient waiting list.

6. Maintains and stays abreast of all insurance requirements as they relate to the collection of accurate information for each Care Center.

7. Monitors insurance benefit thresholds and facilitates the acquisition of additional authorization(s) as needed by working closely with the Care Management Office and Financial Counseling teams.

8. Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Responds to patients, families, and clinic issues in a timely and professional manner.

9. Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues.

10. Maintains a general understanding of scheduling as it refers to all outpatient medical programs.

11. Assists the supervisor with training new Scheduling Coordinators.

Qualifications

EDUCATION:

• High School diploma or equivalent required.
• Associates or higher degree in human services, healthcare administration, or related field preferred.

EXPERIENCE:

• 3-5 years’ experience registering, scheduling, coordinating, and operating patient services required.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

EOE/M/F/D/V

Minimum pay range

USD $39,748.00/Yr.

Maximum pay range

USD $65,066.00/Yr.