Scheduling Coordinator II (Care Center - Patuxent)

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator II to ensure timely and accurate scheduling services for patients. This role involves collaborating with healthcare providers, managing databases, and monitoring insurance requirements to facilitate smooth patient experiences. You will play a vital role in maintaining the integrity of patient schedules while providing excellent customer service and support. Join a team that values professional development and offers a comprehensive benefits package, including medical, dental, and tuition reimbursement. If you have a passion for patient care and scheduling, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Tuition Reimbursement

Free Parking

Child Care Subsidies

Professional Development Opportunities

Qualifications

• 3-5 years of experience in scheduling and coordinating patient services.
• High School diploma required; Associate's degree preferred.

Responsibilities

• Track patient appointments and collaborate with providers for scheduling.
• Monitor clinician leave requests and ensure patient coverage.

Skills

Scheduling Coordination

Patient Services

Database Management

Insurance Knowledge

Financial Counseling

Education

High School Diploma

Associate's Degree in Human Services

Tools

Epic

Job description

Scheduling Coordinator II (Care Center - Patuxent)

Join to apply for the Scheduling Coordinator II (Care Center - Patuxent) role at Kennedy Krieger Institute.

Overview

The Scheduling Coordinator II will ensure timely, accurate, and complete scheduling services for patients. This position follows established protocols, considering availability, priority, and appropriateness when scheduling appointments for patients and providers.

Responsibilities

1. Track all new and follow-up patient appointments using the scheduling system. Collaborate with providers and Care Centers to ensure proper scheduling based on patient needs.
2. Monitor clinician leave requests (planned and unexpected) and reassign to ensure appropriate patient coverage. Communicate coverage concerns immediately to the supervisor.
3. Track all cancellations and no-shows for evaluation/treatment appointments using the scheduling system. Work with providers and administrative personnel to reschedule as needed, following department policies.
4. Maintain and update various databases (e.g., Epic waitlists, Tickler File, Internal Consult).
5. Monitor ongoing Plans of Care to maintain schedule accuracy, track open times, and manage the patient waiting list.
6. Stay informed about all insurance requirements related to the collection of accurate information for each Care Center.
7. Monitor insurance benefit thresholds and facilitate additional authorizations by working closely with the Care Management Office and Financial Counseling teams.
8. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage issues, and follow-up activities. Respond promptly and professionally.
9. Provide routine financial counseling and seek supervisor assistance for complex patient issues.
10. Develop a general understanding of scheduling across outpatient medical programs.
11. Assist the supervisor in training new Scheduling Coordinators.

Qualifications

Education

• High School diploma or equivalent required.
• Associates or higher degree in human services, healthcare administration, or related field preferred.

Experience

• 3-5 years of experience in registering, scheduling, coordinating, and operating patient services required.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies. We also provide rich professional development opportunities.

EOE/M/F/D/V