Scheduling Coordinator for Fast-Paced Care Team

Home Instead; Daphne (AL); On-site; USD 35,000 - 48,000; Full time

Job summary

Home Instead in Daphne, AL is seeking a full-time Scheduler to coordinate caregiver and client schedules, ensuring consistent, high-quality care for clients in our community. The role requires multitasking, effective communication, and reliable problem-solving in a fast-paced environment.

The Scheduler will manage caregiver assignments, maintain accurate records, and participate in an on-call rotation while collaborating closely with the office team to deliver exceptional service to clients and

Qualifications

• Excellent verbal and written communication.
• Strong telephone communication and customer service.
• Comfortable using computers and learning software systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage and maintain caregiver and client schedules.
• Coordinate caregiver assignments based on client needs, caregiver availability, and qualifications.
• Communicate with caregivers and clients by phone throughout the day.
• Handle caregiver call-outs, schedule changes, and last-minute coverage needs.
• Make frequent calls and respond to inquiries in a timely manner.
• Monitor schedules and identify potential coverage issues.
• Work with the office team to resolve scheduling concerns.
• Enter and update information in computer systems accurately.
• Maintain confidential client and employee records.
• Follow company policies related to scheduling and client care.
• Participate in rotating on-call schedule.
• Provide excellent customer service to clients and families.
• Assist with other office tasks as needed.

Skills

Communication skills

Multitasking

Tech-savvy

Organizational skills

Customer service

Phone skills

Job description

Home Instead in Daphne, AL is seeking a full-time Scheduler to coordinate caregiver and client schedules, ensuring consistent, high-quality care for clients in our community. The role requires multitasking, effective communication, and reliable problem-solving in a fast-paced environment.

The Scheduler will manage caregiver assignments, maintain accurate records, and participate in an on-call rotation while collaborating closely with the office team to deliver exceptional service to clients and