Scheduling Coordinator: Expert Caregiver-Client Matching

We Care Senior Care, Inc.; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Ongoing Training

Career Growth Opportunities

Mileage Reimbursement

Employee Assistance Program

24/7 Support from Office Team

Care Pro Café & Company Picnic

Job summary

We Care Senior Care/Home Instead seeks a Scheduler - Staff Coordinator in Appleton. The role focuses on matching caregivers with clients, managing schedules, and ensuring client needs are met. This in-person position requires strong administrative and telephone communication skills.

Ideal candidates have experience in administrative support or call centers, and enjoy problem solving in a fast-paced environment. Comprehensive benefits and career growth opportunities are offered.

Qualifications

• Strong computer skills with proficiency in software applications, such as Word and Excel.
• Demonstrated ability to work independently and use sound judgment and discretion successfully.
• Professional verbal and written communication skills with the ability to listen effectively.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to quickly establish rapport and build relationships.
• Proven creativity and problem solving.
• Established professionalism, integrity and fair-mindedness.
• Ability to successfully navigate multiple priorities in a fast-paced environment.
• Maintain regular attendance to execute job responsibilities.

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches.
• Fast-paced, rapidly changing environment, multiple projects going simultaneously.
• Negotiate availability and shift assignments with Caregivers.
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked.
• Monitor service hours of Caregiver to limit overtime pay.
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns.
• Accurately log activity in the database.
• Increase loyalty by consulting with clients to better meet their needs.
• Identify opportunities to increase client service hours.
• Participate in Caregiver, Admin and other meetings as needed.
• All other duties as assigned.

Skills

Computer skills

Word & Excel

Independent work

Verbal & written communication

Organizational skills

Time management

Attention to detail

Rapport building

Creativity

Professionalism

Multitasking

Reliability

Tools

None

Job description

We Care Senior Care/Home Instead seeks a Scheduler - Staff Coordinator in Appleton. The role focuses on matching caregivers with clients, managing schedules, and ensuring client needs are met. This in-person position requires strong administrative and telephone communication skills.

Ideal candidates have experience in administrative support or call centers, and enjoy problem solving in a fast-paced environment. Comprehensive benefits and career growth opportunities are offered.