Scheduler

Home Instead, Inc.; Daphne (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Home Instead is seeking a Full-Time Scheduler for our Daphne, AL office. The role involves coordinating caregiver and client schedules to ensure high-quality, reliable care in a fast-paced environment.

The ideal candidate is organized, dependable, and comfortable with computers, with strong communication skills for caregivers, clients, and office staff. This position includes rotating on-call duties and opportunities to contribute to a supportive team.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone communication and customer service skills.
• Comfortable working on computers and learning new software systems.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to adapt quickly when schedules or circumstances change.
• Professional, positive, and dependable attitude.
• Ability to work independently as well as part of a team.
• Previous scheduling, healthcare, customer service, or office experience is a plus.

Responsibilities

• Manage and maintain caregiver and client schedules
• Coordinate caregiver assignments based on client needs, caregiver availability, and qualifications
• Communicate with caregivers and clients by phone throughout the day
• Handle caregiver call-outs, schedule changes, and last-minute coverage needs
• Make frequent phone calls and respond to incoming calls in a professional and timely manner
• Monitor schedules and proactively identify potential coverage issues
• Work closely with the office team to resolve scheduling concerns
• Accurately enter and update information in computer systems
• Maintain accurate and confidential client and employee records
• Follow company policies and procedures related to scheduling and client care
• Participate in the rotating on-call schedule
• Provide excellent customer service to clients, their families, and caregivers
• Assist with other office responsibilities as needed

Skills

Verbal comms

Written comms

Multitasking

Organization

Customer service

Problem solving

Job description

Scheduler – Home Instead

Home Instead is hiring a Full-Time Scheduler for our Daphne, AL office!

We are looking for an organized, dependable, and detail-oriented individual to join our team as a Scheduler. The Scheduler plays an important role in coordinating caregiver schedules and ensuring our clients receive the consistent, quality care they need.

This is a fast-paced position where things can change throughout the day. The ideal candidate is someone who can multitask, communicate effectively, solve problems quickly, and remain calm and professional when unexpected situations arise.

Schedule

• Monday – Friday
• 8:00 AM – 4:00 PM
• Participation in a rotating on-call schedule is required

Job Responsibilities

• Manage and maintain caregiver and client schedules
• Coordinate caregiver assignments based on client needs, caregiver availability, and qualifications
• Communicate with caregivers and clients by phone throughout the day
• Handle caregiver call-outs, schedule changes, and last-minute coverage needs
• Make frequent phone calls and respond to incoming calls in a professional and timely manner
• Monitor schedules and proactively identify potential coverage issues
• Work closely with the office team to resolve scheduling concerns
• Accurately enter and update information in computer systems
• Maintain accurate and confidential client and employee records
• Follow company policies and procedures related to scheduling and client care
• Participate in the rotating on-call schedule
• Provide excellent customer service to clients, their families, and caregivers
• Assist with other office responsibilities as needed

Qualifications

• Excellent verbal and written communication skills
• Strong telephone communication and customer service skills
• Comfortable working on computers and learning new software systems
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to adapt quickly when schedules or circumstances change
• Professional, positive, and dependable attitude
• Ability to work independently as well as part of a team
• Previous scheduling, healthcare, customer service, or office experience is a plus

What We Are Looking For

The ideal candidate is someone who thrives in a fast-paced environment and enjoys a job where every day is different. Our scheduling team must be able to handle multiple priorities at once, communicate with a variety of people throughout the day, and quickly adjust when unexpected changes occur.

If you are organized, comfortable with technology, confident communicating over the phone, and enjoy helping people, we would love to hear from you!
Home Instead is an equal opportunity employer.