Fast-Paced Care Scheduler | Client & Caregiver Coordination

Home Instead, Inc.; Daphne (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Home Instead is seeking a Full-Time Scheduler for our Daphne, AL office. The role involves coordinating caregiver and client schedules to ensure high-quality, reliable care in a fast-paced environment.

The ideal candidate is organized, dependable, and comfortable with computers, with strong communication skills for caregivers, clients, and office staff. This position includes rotating on-call duties and opportunities to contribute to a supportive team.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone communication and customer service skills.
• Comfortable working on computers and learning new software systems.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to adapt quickly when schedules or circumstances change.
• Professional, positive, and dependable attitude.
• Ability to work independently as well as part of a team.
• Previous scheduling, healthcare, customer service, or office experience is a plus.

Responsibilities

• Manage and maintain caregiver and client schedules
• Coordinate caregiver assignments based on client needs, caregiver availability, and qualifications
• Communicate with caregivers and clients by phone throughout the day
• Handle caregiver call-outs, schedule changes, and last-minute coverage needs
• Make frequent phone calls and respond to incoming calls in a professional and timely manner
• Monitor schedules and proactively identify potential coverage issues
• Work closely with the office team to resolve scheduling concerns
• Accurately enter and update information in computer systems
• Maintain accurate and confidential client and employee records
• Follow company policies and procedures related to scheduling and client care
• Participate in the rotating on-call schedule
• Provide excellent customer service to clients, their families, and caregivers
• Assist with other office responsibilities as needed

Skills

Verbal comms

Written comms

Multitasking

Organization

Customer service

Problem solving

Job description

Home Instead is seeking a Full-Time Scheduler for our Daphne, AL office. The role involves coordinating caregiver and client schedules to ensure high-quality, reliable care in a fast-paced environment.

The ideal candidate is organized, dependable, and comfortable with computers, with strong communication skills for caregivers, clients, and office staff. This position includes rotating on-call duties and opportunities to contribute to a supportive team.