Scheduling Coordinator - Coastline Orthodontics

Rock Dental Brands; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance +

Employee Assistance Program (EAP)

Complimentary orthodontic treatment (1

401(k) retirement plan with company-m​

Paid time off and holidays

Job summary

Coastline Orthodontics is hiring a Scheduling Coordinator who will be the heart of our patient experience across three state-of-the-art clinics. You’ll greet patients, handle appointments, and coordinate with orthodontists and staff to keep the day running smoothly.

You should be customer-focused, a strong communicator, and comfortable with basic computer systems. Travel between locations is required to support the team and deliver excellent care.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of administrative, customer service, or medical office experience preferred.
• Mobility with a valid driver’s license to travel between our 3 local clinics.

Responsibilities

• Welcome patients, answer calls, schedule appointments, and send confirmations.
• Travel locally to 3 locations to support scheduling and patient care.
• Partner with doctors and staff to keep daily appointments on schedule.
• Manage patient accounts, verify insurance eligibility, and maintain digital records.
• Maintain office inventory and assist with light housekeeping to keep clinics pristine.

Skills

Patient-centered

Team player

Strong communicator

Proactive problem solver

Tech-savvy

Education

High School Diploma or equivalent

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Coastline Orthodontics

Location: Local Area (Supporting 3 State-of-the‑Art Clinics)

Job Type: Full-Time

Why Join Coastline Orthodontics?

At Coastline Orthodontics, we believe a great smile transforms lives. We are looking for a enthusiastic Scheduling Coordinator to serve as the heart of our practice. You’ll be welcomed into a high-performing culture that celebrates teamwork, growth, and personal well-being.

What We Offer (Total Rewards & Benefits):

• Health & Wellness: Flexible health, dental, and vision insurance options + Employee Assistance Program (EAP)
• Perk: Complimentary orthodontic treatment for you and your immediate family!
• Career Growth: Competitive pay, hands‑on training, and advancement opportunities
• Work-Life Balance: Generous Paid Time Off (PTO) + Paid Holidays
• Financial Security: Industry‑leading 401(k) retirement plan with a company match

About the Role:

As a Scheduling Coordinator, you are the first point of contact for our patients. You will work hand-in-hand with our Orthodontists, clinical assistants, and team leaders to ensure seamless daily operations and maximize patient treatment time.

This dynamic role helps support multiple state-of-the‑art clinics, so flexibility and a willingness to assist across locations are key to your success and our team’s daily harmony.

Key Responsibilities:

• Patient Hospitality: Welcome patients, answer incoming calls, handle appointment scheduling, and send confirmations.
• Multi-Clinic Support: Travel locally to assist across our 3 modern locations to ensure continuous, high-quality patient care.
• Clinical Collaboration: Partner with doctors and clinical staff to keep daily appointments on schedule.
• Practice Administration: Manage patient accounts, verify insurance eligibility, and maintain accurate digital dental records.
• Office Coordination: Maintain office inventory/stock levels and assist with light general housekeeping to keep our clinics pristine.

What We Are Looking For:

• Patient-Centered & Kind: Warm, respectful, and genuinely passionate about helping others.
• Team Player & Adaptable: Thrives in a fast‑paced environment and eager to collaborate across multiple clinic sites.
• Strong Communicator: Excellent verbal/written skills and strong attention to detail.
• Proactive Problem Solver: Able to multitask, handle challenges with grace, and anticipate team and doctor needs.
• Tech-Savvy: Comfortable navigating basic computer programs and digital scheduling software.

Qualifications:

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of administrative, customer service, or medical office experience preferred.
• Mobility: Reliable transportation and a valid driver’s license to travel between our 3 local clinics.
• Skills: Basic computer literacy and legible handwriting.