Service Coordinator

Haddad Auto Group; Pittsfield (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick time

No night shifts

No Sundays

Monthly contests, competitions, and PR

Job summary

Haddad Auto Group is seeking a Service Coordinator to join a busy, customer-focused office. You will schedule vehicle service, manage communications by phone, text, and email, and keep the Service Department organized to deliver a professional experience.

The role emphasizes meeting monthly appointment goals, accuracy in data entry, and a friendly, reliable team player who can work well independently in a daytime, full-time schedule with weekly pay and bonuses.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic to strong computer proficiency.
• Customer service or call center experience preferred.
• Experience with scheduling appointments is a plus.

Responsibilities

• Answer incoming calls and help customers schedule service appointments.
• Contact customers by phone and text about recommended maintenance, recalls, and upcoming service needs.
• Assist customers with finding appointment times that work for their schedules.
• Enter and update customer information accurately in our scheduling system.
• Manage multiple programs and computer screens while speaking with customers.
• Follow up with customers when needed.
• Work with the Service Department and other coordinators to reach monthly appointment goals.

Skills

Customer service

Phone etiquette

Multitasking

Scheduling software

Communication skills

Education

High school diploma

Job description

$20/hour | Weekly Pay | Monthly Bonuses | No Nights | No Sundays

Are you friendly, organized, comfortable on the phone, and good at multitasking? We're looking for a Service Coordinator to join our team!

This is a customer-focused office position where you'll help customers schedule vehicle maintenance and service appointments through phone calls, texts, and email. You'll play an important role in keeping our Service Department organized while making sure customers receive a helpful, professional experience.

If you enjoy talking with people, working toward goals, and staying busy throughout the day, this could be a great fit.

What You’ll Do

• Answer incoming calls and help customers schedule service appointments
• Contact customers by phone and text about recommended maintenance, recalls, and upcoming service needs
• Assist customers with finding appointment times that work for their schedules
• Enter and update customer information accurately in our scheduling system
• Manage multiple programs and computer screens while speaking with customers
• Follow up with customers when needed
• Work with the Service Department and other coordinators to reach monthly appointment goals

What We’re Looking For

We're looking for someone who is:

• Friendly, professional, and comfortable speaking with customers
• Confident handling a high volume of phone calls
• Comfortable sending professional text and email communication
• Organized and able to multitask in a busy office environment
• Comfortable learning and navigating multiple computer programs
• Dependable with strong attendance
• Motivated by goals and performance bonuses
• Able to work well independently and as part of a team

Customer service, receptionist, scheduling, sales, call center, or similar experience is preferred.

Schedule

This is a full-time daytime position with no nights or Sundays.

Typical shifts include:

• Monday-Friday: 8:30 AM-5:00 PM
• Monday-Friday: 7:30 AM-4:00 PM
• Occasional Saturdays: 8:00 AM-4:30 PM

If you work a Saturday, you will receive a weekday off.

Pay & Benefits

• $20/hour
• Paid weekly
• Monthly performance bonuses
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid vacation
• Paid sick time
• No night shifts
• No Sundays
• Monthly contests, competitions, and prizes
• Opportunities for advancement after one year

Work Environment

You'll work in a modern office setting with:

• Dual computer monitors
• Headset provided
• Primarily seated, computer-based work
• Supportive team environment
• Fast-paced daily workflow

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic to strong computer proficiency
• Ability to enter information accurately while communicating with customers
• Customer service or call center experience preferred