Scheduling Coordinator

Socket.dev; Hyannis (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Staffing Coordinator in Massachusetts to manage time records, shifts, sign-ups and payroll-related scheduling within a healthcare setting.

You will serve as the central communication hub for staffing, align department staffing with budget and patient needs, and collaborate with management on training and process improvements while ensuring excellent service to patients and staff.

Qualifications

• Handles all staffing and scheduling-related tasks using EHR systems and standard procedures.
• Demonstrates strong time management and accuracy in attendance, shifts, and payroll data.
• Collaborates with management to implement staffing plans and ensure adherence to policies.
• Communicates clearly with staff and management to resolve scheduling issues and minimize overtime.

Responsibilities

• Handles all aspects related to employee time records (sick calls, open shifts, sign ups, timecard approvals and daily schedule reconciliation).
• Functions as the central communication source regarding staffing and scheduling issues.
• Responsible for overall coordination of department staffing and scheduling in line with budget and patient needs.
• Maintains knowledge of staffing, budget, union language, scheduling and pay policies and procedures; communicates this understanding.
• Actively participates in Labor Relations activities/meetings related to Staffing and Scheduling.
• Routinely runs QC reports, edits accounts, develops training materials, and supports the department.
• Trains new permanent and temporary Registration staff on computer programs used (ATSS, Internet, e-mail and others).
• Prepares and provides required reports to management documenting productivity and quality results.
• Supports Revenue Cycle on Access-related issues; daily monitoring of follow-ups.
• Assists in monthly staff meetings and hospital committees as required.
• Provides reporting and documentation for training, disciplines, performance appraisals, and competency development.
• On-call as scheduled on evenings, weekends and holidays.
• Troubleshoots EHR & Staffing system issues prior to escalation; performs other duties as assigned.
• Provides service excellence to patients, families, visitors, co-workers.
• Identifies process improvements and presents recommendations to management.

Skills

Time management

Teamwork

Communication

Interpersonal skills

Education

High School diploma

Tools

Outlook

Word

Excel

ATSS

Job description

1. Handles all aspects related to employee time records. (I.e. sick calls, filling open shifts, sign ups, timecard approvals and daily schedule reconciliation.)
2. Functions as the central communication source regarding staffing and scheduling issues.
3. Responsible for overall coordination of department staffing and scheduling in line with budget and patient needs.
4. Maintains in depth knowledge and understanding of all staffing, budget, union language, scheduling and pay policies and procedures as well as an ability to effectively communicate this understanding.
5. Actively participants in related Labor Relations activities/meetings as they pertain to contractual language relevant to Staffing and Scheduling.
6. Routinely runs QC reports, edit accounts, develops training materials, and serves as a support to the entire department.
7. Work in conjunction with management regarding training all new permanent and temporary Registration staff on all computer programs used in Registration (ATSS, Internet, e-mail and others as adopted for use).
8. Prepare and provide required reports to management that document the productivity and quality results of the department.
9. Provides support to Revenue Cycle personnel on Access related issues. Daily monitoring and follow up on Access related work lists.
10. Assist in monthly staff meeting and participate in hospital committees as required.
11. Support management, by providing reporting and documentation to assist with training, disciplines, performance appraisals, and competency performance standard development.
12. Responsible for being on-call as scheduled on evenings, weekends and holidays.
13. Ability to independently troubleshoot EHR & Staffing system issues prior to escalating to IS and Management Perform other work-related duties and activities as assigned or requested.
14. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
15. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

• High School graduate or equivalent, college degree preferred.
• Intermediate computer ability. Outlook, Word, Excel, and ATSS.
• Knowledge of manpower planning, scheduling, methods and techniques, and familiarity with computerized staffing systems preferred.
• Exceptional Time Management Skills
• Team oriented with good interpersonal skills, a positive attitude and professional demeanor