Scheduling Clerk - Radiology (Full-time Temp)

Munson Healthcare; Traverse City (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Munson Healthcare in northern Michigan is hiring a Call Center Specialist to support Radiology services. You will handle inbound contacts—calls, emails, and faxes—coordinate appointments, and provide patients with information and education about radiology testing. The role emphasizes strong customer service, multitasking, and teamwork within a supportive, community-focused health system.

This temporary full-time position offers scheduling from 8:00 a.m. to 5:00 p.m.

Qualifications

• High school diploma or equivalent.
• Typing speed 45 WPM required.
• Call center or medical office experience preferred.
• Ability to multitask and manage multiple calls efficiently.

Responsibilities

• Handle inbound calls and messages from providers requesting radiology services.
• Coordinate appointments and required ancillary services within the Munson system.
• Provide patients with radiology information, directions, and educational materials.
• Maintain high-quality customer service and positively reflect Munson Healthcare.

Skills

Typing 45 WPM

Call center experience

Multitasking

Time management

Education

High school diploma or equivalent

Job description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Qualifications

What’s Required

• Candidates must reside in Michigan and be within a reasonable driving distance of a Munson Healthcare location.
• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back to back phone calls.
• Organizational skills, effective time management, flexibility and self-motivation are essential.

Additional Information

Schedule: This is a temporary full-time position for the first five months. After that, the role will transition to PRN (as needed) status to provide coverage for call-ins and vacation relief. Primary hours are 8:00 a.m. to 5:00 p.m. This is a non-benefited position.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.