Scheduling and Service Coordinator

Home Instead; New York (NY); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

Home Instead® is seeking a Scheduling and Service Coordinator in Staten Island, NY, to manage client and caregiver schedules with a focus on compliance and client satisfaction.

The role requires a service orientation, strong organizational skills, and comfort with technology. You will build relationships, oversee quality matches, and participate in on-call caregiving during emergencies as needed.

Qualifications

• Experience in a service-focused role with a dedication to doing what’s right for clients.
• Strong organizational skills and comfort with technology.
• Commitment to high standards of compliance and service quality.
• Experience in medical scheduling, client coordination, or on-call scheduling is a plus.
• Ability to travel locally if needed.

Responsabilités

• Answer calls professionally and knowledgeably.
• Match clients and caregivers based on needs, skills, and location.
• Maintain schedules, fostering quality matches and strong relationships.
• Monitor, log activities in our software system.
• Ensure accurate client and caregiver records.
• Address client and caregiver concerns as needed.
• Communicate openly with colleagues, caregivers, clients, and family members.
• Uphold company policies, procedures, and business ethics.
• Perform caregiving in emergencies if on-call.
• Build client relationships by assessing needs, establishing a service plan, and providing ongoing support.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain documentation in compliance with state, federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Work with recruitment and retention teams to support hiring and retention goals.

Connaissances

Scheduling

Customer service

Organizational skills

Attention to detail

Tech-savvy

Outils

Scheduling software

CRM system

Description du poste

Home Instead® is looking for a dependable multitasker to join us in out mission to enhance the of lives of aging adults and their loved ones.

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call
• Build Client Relationships by speaking with potential clients to assess their needs, establish a service plan, and provide ongoing support.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain all documentation in compliance with state, federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Work closely with recruitment and retention teams to support hiring and retention goals.

Qualifications

• Experience in a service-focused role, with a dedication to "doing what’s right" for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• This position is ideal for candidates with experience in medical scheduling, client coordination, case coordination, and/or client intake
• f1+ year of experience in a home care agency, healthcare office, scheduling care, and/or client coordination position
• Ability to travel locally if needed
• Excellent customer service skills and eagerness to learn
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred

About Us

Home Instead® is a locally owned and operated non medical home care agency in Staten Island, NY. We help clients safely and independently age in place by providing personalized, vital care, including assisting with Activities of Daily Living, safety supervision, companionship, and personal care, as well as proving memory-related care needs.