Senior Care Scheduler & Caregiver Match Specialist

Home Instead; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Home Instead® is seeking a Scheduling and Service Coordinator in Staten Island, NY, to manage client and caregiver schedules with a focus on compliance and client satisfaction.

The role requires a service orientation, strong organizational skills, and comfort with technology. You will build relationships, oversee quality matches, and participate in on-call caregiving during emergencies as needed.

Qualifications

• Experience in a service-focused role with a dedication to doing what’s right for clients.
• Strong organizational skills and comfort with technology.
• Commitment to high standards of compliance and service quality.
• Experience in medical scheduling, client coordination, or on-call scheduling is a plus.
• Ability to travel locally if needed.

Responsibilities

• Answer calls professionally and knowledgeably.
• Match clients and caregivers based on needs, skills, and location.
• Maintain schedules, fostering quality matches and strong relationships.
• Monitor, log activities in our software system.
• Ensure accurate client and caregiver records.
• Address client and caregiver concerns as needed.
• Communicate openly with colleagues, caregivers, clients, and family members.
• Uphold company policies, procedures, and business ethics.
• Perform caregiving in emergencies if on-call.
• Build client relationships by assessing needs, establishing a service plan, and providing ongoing support.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain documentation in compliance with state, federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Work with recruitment and retention teams to support hiring and retention goals.

Skills

Scheduling

Customer service

Organizational skills

Attention to detail

Tech-savvy

Tools

Scheduling software

CRM system

Job description

Home Instead® is seeking a Scheduling and Service Coordinator in Staten Island, NY, to manage client and caregiver schedules with a focus on compliance and client satisfaction.

The role requires a service orientation, strong organizational skills, and comfort with technology. You will build relationships, oversee quality matches, and participate in on-call caregiving during emergencies as needed.