Scheduling Coordinator

We Care Senior Care, Inc.; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Ongoing Training

Career Growth Opportunities

Mileage Reimbursement

Employee Assistance Program

24/7 Support from Office Team

Care Pro Café & Company Picnic

Job summary

We Care Senior Care/Home Instead seeks a Scheduler - Staff Coordinator in Appleton. The role focuses on matching caregivers with clients, managing schedules, and ensuring client needs are met. This in-person position requires strong administrative and telephone communication skills.

Ideal candidates have experience in administrative support or call centers, and enjoy problem solving in a fast-paced environment. Comprehensive benefits and career growth opportunities are offered.

Qualifications

• Strong computer skills with proficiency in software applications, such as Word and Excel.
• Demonstrated ability to work independently and use sound judgment and discretion successfully.
• Professional verbal and written communication skills with the ability to listen effectively.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to quickly establish rapport and build relationships.
• Proven creativity and problem solving.
• Established professionalism, integrity and fair-mindedness.
• Ability to successfully navigate multiple priorities in a fast-paced environment.
• Maintain regular attendance to execute job responsibilities.

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches.
• Fast-paced, rapidly changing environment, multiple projects going simultaneously.
• Negotiate availability and shift assignments with Caregivers.
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked.
• Monitor service hours of Caregiver to limit overtime pay.
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns.
• Accurately log activity in the database.
• Increase loyalty by consulting with clients to better meet their needs.
• Identify opportunities to increase client service hours.
• Participate in Caregiver, Admin and other meetings as needed.
• All other duties as assigned.

Skills

Computer skills

Word & Excel

Independent work

Verbal & written communication

Organizational skills

Time management

Attention to detail

Rapport building

Creativity

Professionalism

Multitasking

Reliability

Tools

None

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.

About Us

At the heart of our culture is our core value:

• Love (v.)
• , defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role

We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you!

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone. This is a fully in-person position based in the Appleton office and is not eligible for remote work.

Why You'll Succeed in This Role

If you've ever convinced someone to take on a task, closed a deal, or talked someone into trying something new, you have the core sales instinct this role requires. You'll apply those same persuasion and relationship-building skills to match caregivers with opportunities they'll love.

Benefits

• Competitive Pay
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities
• Mileage Reimbursement
• Employee Assistance Program & Corporate Chaplain
• 24/7 Support from Our Caring Office Team
• Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
• Fast-paced, rapidly changing environment, multiple projects going simultaneously
• Negotiate availability and shift assignments with Caregivers
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
• Monitor service hours of Caregiver to limit overtime pay
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Minimum Qualifications

• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Maintain regular attendance to execute job responsibilities

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.