Scheduling Coordinator

Home Instead; Shrewsbury (NJ); On-site; USD 24,796 - 30,307; Part time

Job summary

Home Instead is seeking a Scheduling Coordinator to handle client and CAREpro scheduling, ensuring high-quality service and strong relationship building. The role emphasizes responsiveness to inquiries, accurate data entry, and coordinated daily scheduling support for care teams.

This part-time position requires a high school diploma or equivalent, a valid driver's license, and at least two years of related business experience.

Qualifications

• High school graduation or equivalent is required.
• Two years of related business experience may be considered as equivalent.
• Must possess a valid driver’s license.

Responsibilities

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate CAREpro schedules with an emphasis on high‑quality matches and relationships.
• Enter client and CAREpro information into the software system and prepare for consultations.
• Monitor activity and follow up on assignments to ensure client service continuity.
• Maintain monthly client schedules and accurate records in the software system.

Skills

Scheduling Coordination

Customer Service

Communication

Time Management

Education

High School Diploma or Equivalent

Job description

Scheduling Coordinator Job Description

Home Instead®

Objective

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and caregivers in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships.

Primary Responsibilities

• Reflect the values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate CAREpro schedules on a daily basis with an emphasis on creating high quality matches and extraordinary relationships.
• Understand and utilize the consultative sales process effectively when working with clients and CAREpros.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service.
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREpro records in the software system.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREpro and clients.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Secondary Responsibilities

• Assist in maintaining a complete Client Service Schedule.
• Participate in CAREpro meetings.
• Perform any and all other functions and responsibilities deemed necessary.

Education / Experience Requirements

• High school graduation or equivalent.
• Two years of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.

This is a part-time position ranging from 20 to 30 hours weekly.