Scheduling and Insurance Coordinator

Chesterlandfamilydentalcare; Chesterland (OH); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401k matching

Paid holidays

PTO

Employee and family dental benefits

Attainable bonuses

Continuing education opportunities

Team building opportunities

Job summary

Chesterland Family Dental Care in Chesterland, OH is seeking a Scheduling & Insurance Coordinator who thrives on helping patients and supporting a warm, high-performing team. You will manage front desk duties, verify insurance, present treatment plans, collect payments, and keep the calendar productive.

The four-day work week includes one evening shift and a monthly Saturday. If you value patient relationships, continuous learning, and teamwork, this is your forever dental home.

Qualifications

• At least 3 years of dental office experience preferred.
• Strong knowledge of dental insurance and scheduling.
• Exceptional customer service with patients and team.
• Comfortable discussing payments and collections with patients.

Responsibilities

• Create an exceptional first impression for every patient, over the phone and in person.
• Schedule appointments to keep the doctor’s schedule full and productive.
• Answer phones with kindness and compassion.
• Verify insurance benefits and explain coverage to patients.
• Present treatment plans to patients.
• Collect patient payments and co-pays.
• Post insurance payments and update patient records.
• Confirm appointments and fill gaps in the schedule.
• Assist with billing, accounts receivable, and insurance aging.

Skills

Dental office experience

Customer service

Scheduling

Dentrix

Tools

Dentrix

Job description

Join Our Team!

Chesterland Family Dental Care | Chesterland, OH

We aren't just looking for someone to answer the phones.

We're looking for someone who gets excited about changing lives through dentistry.

At Chesterland Family Dental Care, we believe dentistry is about so much more than teeth. It's about helping people smile with confidence, relieving pain, building relationships, and making every patient feel like family.

We're a team that works hard, laughs often, celebrates wins together, and is constantly looking for new aspects of dentistry to learn. We are not looking to simply fill a role. We are looking for the right person that vibes with the team, wants to learn everything and more about dentistry, and has a positive attitude.

Our Culture

We invest in continuing education. We celebrate new ideas. We support one another. We communicate honestly. We genuinely care about our patients and each other.

If you're looking for a place that you can simply "clock in and clock out", we probably aren't the right fit.

We are not, and never will be, a DSO.

What You'll Be Doing

• Creating an exceptional first impression for every patient, over the phone and in person
• Scheduling appointments to help patients while also keeping the doctor's schedule full and productive
• Answering phones with kindness and compassion
• Verifying insurance benefits and helping patients understand their coverage
• Presenting treatment plans
• Collecting patient payments and co-pays
• Posting insurance payments
• Confirming appointments and filling any gaps in the schedule
• Helping with: billing, accounts receivable, and insurance aging
• Helping the team achieve daily and monthly goals

Who You Are

• Naturally kind and enjoy connecting with people
• Has a positive attitude- even during the busy moments
• Thrives in a fast-paced environment
• Highly organized
• Confident in making decisions and solving problems
• Takes ownership
• Coachable
• Love learning and has a genuine passion for dentistry and helping people
• Value teamwork and appreciate a team that doesn't say "That's not my job"

Experience

• At least 3 years of dental office experience preferred
• Strong knowledge of dental insurance and scheduling
• Exceptional customer service
• Comfortable talking about and collecting money
• Knowledge of Dentrix and Dental Intelligence a plus

What We Offer

• Competitive pay based on experience and knowledge
• Paid holidays and PTO
• Medical insurance
• 401k matching
• Employee and family dental benefits
• Attainable monthly and yearly bonuses
• Continuing education opportunities
• Team building opportunities
• A supportive, helpful, amazing team that enjoys working together
• Opportunities to grow your career within the practice

Your Schedule

You will have a four-day work week with either Mondays or Fridays off. We also work one evening shift from 12:00pm-7:30pm per week and one Saturday per month from 7:40am-1:00, breakfast provided.

Sound Like You?

We\'re not just hiring a scheduling and insurance coordinator. We\'re looking for the right person. We\'re looking for someone who is looking for their forever dental home. We\'re looking for someone who is passionate about dentistry, enjoys learning and wants to be part of a team that\'s redefining what a dental office can be. If that sounds like you, we\'d love to meet you.