Treatment Coordinator | Patient Experience Specialist

South Jersey Smiles Inc; New Jersey; On-site; USD 39,950 - 48,216; Full time

Benefits offered by this job

Performance bonuses

Paid holidays and PTO

Continuing education opportunities

Job summary

South Jersey Smiles Inc., located in New Jersey, is looking for an experienced Treatment Coordinator to join their patient-focused dental practice. The ideal candidate will have at least 3 years of experience and will thrive in a fast-paced environment. This role involves building relationships with patients, presenting treatment plans, and coordinating financial arrangements.

The position offers competitive pay of $29–35/hour, along with performance bonuses, paid holidays, and continuing education opportunities. Join a supportive team culture where you can make a meaningful impact!

Qualifications

• 3+ years of experience as a Dental Treatment Coordinator.
• Ability to present treatment plans with confidence.
• Comfortable discussing financial arrangements.

Responsibilities

• Build trust with patients and present treatment plans.
• Explain insurance benefits and coordinate financing.
• Schedule treatment efficiently to maximize productivity.
• Collaborate with the clinical team to enhance patient experience.

Skills

Exceptional communication

Detail-oriented

Active listening

Understanding of dental insurance

Practice management software (Dentrix)

Job description

Are you the person patients instantly trust? Do you love helping people say "yes" to life-changing dentistry? Are you energized by building relationships, creating exceptional patient experiences, and consistently achieving high case acceptance? If you answered yes, we want to meet you. We are a modern, patient-focused dental practice seeking an experienced Treatment Coordinator who is passionate about helping patients understand their treatment, overcome financial concerns, and confidently move forward with their care. This is not an entry-level position. We're looking for someone who thrives in a fast-paced environment, takes ownership, and enjoys being an essential part of a high-performing team.

What You'll Do

• Build trust and meaningful relationships with every patient.
• Present comprehensive treatment plans with confidence and compassion.
• Explain insurance benefits and financial options clearly.
• Coordinate financing and payment arrangements.
• Schedule treatment efficiently while maximizing doctor productivity.
• Follow up on unscheduled treatment and maintain excellent case acceptance.
• Collaborate closely with the clinical team to provide an outstanding patient experience.
• Help patients feel informed, comfortable, and excited about their dental care.

The Ideal Candidate

• 3+ years experienced Dental Treatment Coordinator (preferred).
• Highly organized and detail-oriented.
• Exceptional at communication and active listening.
• Comfortable discussing larger treatment plans and financial arrangements.
• Knowledgeable in dental insurance and treatment sequencing.
• Confident using practice management software (Dentrix experience is a plus).
• Positive, professional, and dependable.
• Someone who genuinely cares about people and builds lasting patient relationships.
• Someone who believes dentistry changes lives—and knows how to help patients say "yes".

Compensation & Benefits

• Competitive base pay: $29–35/hour, based on experience and performance.
• Performance bonuses based on case acceptance and office goals.
• Paid holidays and PTO.
• Continuing education opportunities.
• Supportive, team-oriented culture.
• Opportunity for long-term growth and leadership.

Why Join Us?

We're committed to clinical excellence, integrity, and creating an exceptional experience for every patient who walks through our doors. We value teamwork, positivity, accountability, and treating both our patients and each other with kindness and respect. If you're looking for more than just another job—and you're ready to make a meaningful impact every day—we'd love to hear from you.

Hours

Mon: 8-5; Tue: 8-5; Wed: 8-4; Thu: 9:30-7; Fri: 9-1