Scheduler II (32986)

GI Alliance; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance in San Antonio, TX, seeks a Medical Scheduler to coordinate office visits and procedures for patients. The role involves high call volumes, patient check-in/out, and collaboration with physicians and billing staff to ensure accurate registrations and payments.

Responsibilities include reviewing EMR patient charts, scheduling radiology or labs, and handling recall appointments. Strong communication, multitasking, and basic understanding of health insurance are essential.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills are required.
• Experience working in a medical office.
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented.
• Basic understanding of healthcare plans.
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Responsibilities

• Assist with high call volume.
• Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to-face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems & diagnosis listed and physician orders.
• Assist in patient registration and financial transactions.
• May schedule radiology/lab.
• May include recall scheduling.
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Skills

Written and verbal communication

Customer service

Multi-tasking

Detail oriented

Self-motivation

Ethics

Read medical benefits

Education

High school diploma

Tools

EMR systems

Medical scheduling software

Job description

Position purpose

Schedule patients for office visit and procedure appointments.

Position purpose

Schedule patients for office visit and procedure appointments.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with high call volume
• Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with high call volume
• Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to‑face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned

Qualifications

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements For Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.