Scheduler II

GI ALLIANCE; Bloomington (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Paycom in Bloomington, IL is seeking a Medical Scheduling Specialist to coordinate office visits and procedures with accuracy and care. The role involves handling high call volumes, triage messaging, patient registrations, and financial transactions in a busy medical office.

The ideal candidate will have excellent communication and customer service skills, the ability to multi-task, and experience with EMR systems and understanding of medical benefits.

Qualifications

• Excellent written and verbal communication required.
• Customer service experience in a medical setting preferred.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with accuracy in registrations and scheduling.

Responsibilities

• Schedule office visits and procedures (in person or by phone).
• Assist with patient registration and financial transactions.
• Answer triage messages and view patient notes/orders.
• Maintain physicians' schedules and recall scheduling as needed.
• Check-in and check-out patients and reconcile charges daily.
• File records in EMR and prepare charts for visits.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

Medical benefits knowledge

Bilingual (nice to have)

Computer proficiency

Education

High school diploma or equivalent

Tools

EMR system

Job description

Position purposeSchedule patients for office visit and procedure appointments.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Assist with high call volumeMaintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)Take triage call messages for medical staffView patient visit notes, identifying problems & diagnosis listed and physician ordersAssist in patient registration and financial transactionsMay schedule radiology/labMay include recall schedulingAssist with high call volumeMaintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)Take triage call messages for medical staffView patient visit notes, identifying problems & diagnosis listed and physician ordersAssist in patient registration and financial transactionsMay schedule radiology/labMay include recall schedulingAssist with check-in patients upon arrival at the office as well as check-out upon departure.Assist in collecting patient and insurance payments and reconcile charges on a daily basis.File records in appropriate sections of patient charts in EMR.Prepare patient charts in advance and scan documents into charts in EMR.Perform other duties as assignedQualificationsExcellent written and verbal communication skillsExcellent customer service skills are requiredExperience working in a medical officeAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Bilingual is a plus.Education: High school diploma or equivalentExperience: 2-5 years of prior medical scheduling is preferredRequirements for Level II Status:Intermediate experience (4+ years’ experience) and/or acting more independently,Takes on some additional duties to assist the office.Strong and consistent performer.Performance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.