Scheduler II

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Scheduling Clerk to coordinate daily patient and physician scheduling, manage labs and test orders, and maintain smooth information flow between physicians, patients, and referrers.

You will answer calls, manage appointments, verify referrals, assist with pre-certifications, and support administrative tasks including deposits and file handling, while upholding confidentiality and accuracy.

Qualifications

• Education: High School Diploma or equivalent required; Associates degree or Medical Secretary Certification preferred.
• 2 years medical office scheduling experience required; prior scheduling experience preferred.
• Strong organization, communication, and confidentiality skills.

Responsibilities

• Manages daily patient and physician scheduling using appropriate systems for ordering labs and diagnostic tests; provides clerical support to clinical team.
• Answers phones, schedules follow-ups, transcribes and files correspondence; coordinates meetings and travel for physicians.
• Checks out patients, schedules follow-ups or tests, collects co-pays; verifies referrals and pre-certifications as appropriate.
• Maintains policies, assists with training of new schedulers, and supports deposits and mail/document handling as needed.
• May act as Super User for the Electronic Medical Record and handles other duties as assigned.

Skills

Multitasking

Excellent communication

Team collaboration

Confidentiality

Education

High School Diploma or equivalent

Associates degree or Medical Secretary Certification preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Electronic Medical Record (EMR)

Job description

Job Description

Schedules patient care activity in the office and facilitates flow of information between physician, patient, and the referring physician.

Schedules patient care activity in the office and facilitates flow of information between physician, patient, and the referring physician.

Responsibilities

• Manages daily patient and physician scheduling using appropriate systems for ordering of labs, diagnostic test orders and scheduling. Provides clerical support to clinical team. Obtains records, films, etc. in preparation of daily schedule. Assignments may be of a confidential manner and require judgment and discretion at all times.


• Answers telephone makes daily patient, physician and other phone calls. Transcribes, distributes and files correspondence and administrative documents. Coordinates meeting plans and travel arrangements for physician. Attend and take minutes for meetings. Opens and sorts mail. Order Supplies as needed.


• Checks out patients, answers questions, schedules follow-up appointments or testing, collect co-pays.


• Verifies referrals and performs pre-certifications as appropriate. Manages and updates to volumes of patient care policies. Assist with training of new schedulers.


• Maintains cash drawer, reconciles balances, prepares deposits by completing deposit slips, may take deposits to the bank, batches fee tickets, checks for their accuracy and completion, completes batch header documentation, and submits batches to CBO daily.


• May act as Super User for Electronic Medical Record.


• All other duties as assigned.

Qualifications

• EDUCATION: High School Diploma or equivalent required, Associates degree or Medical Secretary Certification preferred.


• YEARS OF EXPERIENCE: 2 years medical office experience and 1-year prior scheduling experience required. Administrative or secretarial experience preferred.


• REQUIRED SKILLS AND KNOWLEDGE: copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel). Excellent organization and communication skills required. Must be able to multi-task and maintain confidentiality.