Scheduler II

Paycom; San Antonio (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

GI Alliance is seeking an experienced Medical Scheduler for a call center environment. Office hours are Mon–Thu 8am–5pm, Fri 8am–4pm, with no weekends.

Responsibilities include handling high-volume calls, scheduling appointments, and coordinating across multiple locations while maintaining HIPAA-compliant records. Qualifications include 2–5 years of medical scheduling experience, strong organizational and communication skills, and proficiency with multi-line phone systems.

Qualifications

• 2–5 years of medical scheduling experience preferred.
• Must understand medical terminology and patient data handling.
• Excellent organizational and communication abilities.

Responsibilities

• Answer high volume calls in a courteous, timely manner and triage.
• Schedule and coordinate appointments with patients, hospitals, and providers.
• Manage follow-ups and cancellations across locations; update records.
• Verify patient demographics and insurance information; HIPAA-compliant data entry.

Skills

HIPAA compliance

Verbal communication

Organizational skills

Multi-line phone systems

Problem solving

Education

High school diploma or equivalent

Tools

Phone systems

Job description

GI Alliance is seeking an experienced Medical Scheduler for Call Center Environment.Office hours: Mon - Thursday 8am - 5pm / Friday- 8am - 4pm / (No Weekends)Duties of this position include, but are not limited to, the following:Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or departmentAnswers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providersSchedule and coordinate all follow-up appointments and cancellations for multiple locations.Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraintsCollect, input, and verify patient demographic and insurance informationMaintain accurate data entry and proper indexing of patient records while observing HIPAA guidelinesTake triage call messages for medical staff and route task.View patients visit notes, identifying problems & diagnosis listed and physician ordersPerform other duties as assignedKnowledge and Skills:Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care requiredMust have excellent organizational skills and be detail oriented 9. Must be highly skilled in verbal communication, problem solving, prioritization and organizationKnowledge of HIPAA/ConfidentialityExperience with multi-line phone systems – PreferredStrong interpersonal and verbal communication skills - RequiredQualificationsExcellent written and verbal communication skillsExcellent customer service skills are requiredExperience working in a medical officeAbility to multi-task and work in fast-paced environment.Detail-orientedBasic understanding of healthcare plansBe able to read and understand medical benefits.Bilingual is a plus.Education: High school diploma or equivalentExperience: 2-5 years of prior medical scheduling is preferredRequirements for Level II Status:Intermediate experience (4+ years’ experience) and/or acting more independently,Takes on some additional duties to assist the office.Strong and consistent performer.Performance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.