Scheduler II (32064)

The Specialty Alliance; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

GI Alliance is seeking an experienced Medical Scheduler for a Call Center Environment. Office hours: Mon - Thursday 8am - 5pm / Friday - 8am - 4pm (No Weekends).

Duties include answering a high volume of incoming calls, triage, and directing to the correct staff or department. Schedule and coordinate office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers; coordinate follow-up appointments and cancellations for multiple

Qualifications

• Previous scheduling experience in a health care environment is required.
• Knowledge of medical terminology and familiarity with medical diagnostic procedures.
• Excellent organizational skills and be detail oriented; strong verbal communication, problem solving, prioritization.
• Knowledge of HIPAA/Confidentiality
• Experience with multi-line phone systems - Preferred
• Strong interpersonal and verbal communication skills - Required
• Excellent written and verbal communication skills
• Experience working in a medical office
• Be able to read and understand medical benefits.

Responsibilities

• Answer a high volume of incoming calls, triage appropriately, and direct to correct staff or department.
• Screen calls, take messages and provide scheduling information.
• Schedule office appointments, consultations, and procedures with patients, hospitals, and referring providers.
• Coordinate follow-up appointments and cancellations for multiple locations.
• Coordinate appointments based on physician schedules and clinic availability.
• Collect, input, and verify patient demographic and insurance information.
• Maintain accurate data entry and HIPAA-compliant records.
• Take triage call messages for medical staff and route tasks.
• View patients visit notes, identifying problems, diagnoses, and physician orders.
• Perform other duties as assigned.

Skills

Scheduling experience

Medical terminology

Organizational skills

HIPAA compliance

Multi-line phone systems

Verbal communication

Education

High school diploma or equivalent

Job description

GI Alliance is seeking an experienced Medical Scheduler for Call Center Environment.

Office hours: Mon - Thursday 8am - 5pm / Friday- 8am - 4pm / (No Weekends)

Duties of this position include, but are not limited to, the following:

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department


• Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.


• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers


• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.


• Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints


• Collect, input, and verify patient demographic and insurance information


• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines


• Take triage call messages for medical staff and route task.


• View patients visit notes, identifying problems & diagnosis listed and physician orders


• Perform other duties as assigned

Knowledge And Skills

• Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)


• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required


• Must have excellent organizational skills and be detail oriented 9. Must be highly skilled in verbal communication, problem solving, prioritization and organization


• Knowledge of HIPAA/Confidentiality


• Experience with multi-line phone systems - Preferred


• Strong interpersonal and verbal communication skills - Required

Qualifications

• Excellent written and verbal communication skills


• Excellent customer service skills are required


• Experience working in a medical office


• Ability to multi-task and work in fast-paced environment.


• Detail-oriented


• Basic understanding of healthcare plans


• Be able to read and understand medical benefits.


• Bilingual is a plus.

Education:

High school diploma or equivalent

Experience:

2-5 years of prior medical scheduling is preferred

Requirements For Level II Status

• Intermediate experience (4+ years' experience) and/or acting more independently,


• Takes on some additional duties to assist the office.


• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.


• Proficient technical (computer) skills.


• Ability to multi-task and prioritize.


• Self-motivated with initiative.


• Strong sense of ethics.