Scheduler (104168)

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

PTO & Paid Holidays

Company Paid Life Insurance

Employee Perks Program

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a full-time administrative receptionist to schedule appointments, verify patient demographics and insurance, and guide patients to the right locations within the clinic.

You will answer calls, manage data entry in the computer system, and support clinicians with clerical tasks while upholding HIPAA guidelines and delivering friendly, accurate customer service.

Qualifications

• Detail oriented with professional attitude and reliability.
• Strong management and organizational skills to support leadership.
• Able to follow verbal and written instructions with clear grammar.
• Excellent interpersonal and customer service skills.
• Fluent English communication, both written and spoken.
• Basic to intermediate math/analytical skills for data entry.
• Competent with standard computer software and systems.
• Knowledge of HIPAA guidelines and state/federal regulations.

Responsibilities

• Schedules appointments for providers and handles clerical duties.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions within the facility.
• Enters and retrieves data in the computer system.
• Answers calls and directs callers; takes messages as needed.
• Follows safety policies and supports high-quality customer service.
• Performs other duties deemed necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Verbal and written instructions

Interpersonal skills

English communication

Analytical ability

Basic computer operation

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Corporate-Call Center - Tyler, TX 75701Position Type: Full TimeSalary Range: $15.00 - $17.00 HourlyJob Category: Admin - Clerical

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.

Benefits:

• Medical,Dental,&Vision
• 401k
• PTO&PaidHolidays
• CompanyPaidLifeInsurance
• EmployeePerksProgram