Front Desk

U.S. Dermatology Partners; Tyler (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Tyler, TX is seeking a full-time front desk clerk to perform routine clerical and administrative work, answer telephones, greet patients, and support daily office operations. The role requires attention to detail, strong communication skills, and the ability to work with electronic health records.

Proficiency with Microsoft Excel, Word, and Outlook is preferred; knowledge of HIPAA guidelines is a plus. The salary range is $15.00 to $17.00 per hour.

Qualifications

• Detail oriented and professional attitude.
• Ability to follow verbal and written instructions with clear grammar and spelling.
• Strong customer service and interpersonal skills.
• Proficiency with basic computer operations and office software (Excel, Word, Outlook).
• Knowledge of HIPAA guidelines and state/federal regs related to the position.
• One (1)+ year of retail or clinical front desk experience preferred.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; refers inquiries as needed.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials; composes and edits correspondence and reports.
• Assists patients with the use of practice/clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties necessary for the organization.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Interpersonal skills

English language

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job DetailsJob Location: Tyler-Dominion Plaza - Tyler, TX 75703Position Type: Full TimeSalary Range: $15.00 - $17.00 HourlyJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.