Scheduler

Capitol Imaging Services; Metairie (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Capitol Imaging Services seeks a detail-oriented Scheduler to join the Radiology Imaging Call Center, handling inbound calls to schedule MRI, CT, X-ray, ultrasound, and mammograms across our facilities. You will verify demographics and insurance, provide exam instructions, and coordinate with centers.

Use RIS/PACS or EMR/EHR systems to enter data accurately, assist with rescheduling, and stay current on imaging protocols and authorization procedures while upholding HIPAA guidelines.

Qualifications

• Experience scheduling imaging appointments in a radiology or medical setting.
• Bilingual is a plus.
• Ability to handle high-volume calls with attention to detail.
• HIPAA compliance and patient confidentiality.

Responsibilities

• Answer high-volume inbound calls and schedule imaging procedures based on orders and availability.
• Verify patient demographics, insurance details, and physician information.
• Provide exam prep instructions and location details.
• Coordinate with imaging centers, technologists, and front office staff.
• Enter appointment data accurately in RIS/PACS/EMR/EHR.
• Assist with rescheduling and cancellations as needed.
• Maintain knowledge of imaging protocols and authorization procedures.

Skills

Scheduling

Customer service

Tools

RIS/PACS

EMR

EHR systems

Job description

We are seeking a detail-oriented, customer-focused Scheduler to join our Radiology Imaging Call Center team. The Scheduler is responsible for handling inbound calls from patients, providers, and other healthcare professionals to schedule imaging appointments across our facilities. Bilingual is a plus. This role ensures an exceptional patient experience while maintaining accuracy, efficiency, and compliance with clinical and insurance guidelines.Key Responsibilities:Answer high-volume inbound calls in a professional, courteous, and efficient manner.Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements.Verify patient demographics, contact information, insurance details, and referring physician information.Provide patients with clear instructions regarding exam preparation, arrival times, and location details.Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs.Ensure appropriate exam selection based on provided clinical indications and scheduling protocols.Follow HIPAA guidelines and maintain strict confidentiality of patient information.Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data.Assist with rescheduling, cancellations, and follow-ups as needed.Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures.