Patient Scheduler

Hmixray; Newport Beach (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverages

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free services at imaging centers for你

Job summary

Hmixray seeks an Operator/Scheduler in Newport Beach, CA to join a patient-focused radiology team. You will handle inbound calls, schedule and coordinate appointments, collect copayments, and enter accurate data into EMR systems, ensuring smooth patient flow and liaison with clinicians.

The role emphasizes exceptional customer service, attention to detail, and teamwork within a fast-paced healthcare environment, with opportunities to grow through cross-training and advancement.

Qualifications

• Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
• Basic computer skills
• Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
• Ability to foster teamwork, inter-personal awareness, and initiative.
• Medical terminology knowledge.

Responsibilities

• Displays excellent communication skills and telephone etiquette
• Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Identifies and assists patients with special needs and shows care and compassion.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Collects copayments and deductibles based on either pre-designated amounts or finds out while patient is on premises.
• Enters accurate information in all necessary EMR systems for appointment scheduling, rescheduling, cancelation and status updates.
• Updates account information at the point of scheduling.
• Communicates and interacts with all departments effectively and professionally.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Teamwork

Interpersonal awareness

Initiative

Education

High School Diploma

Medical training program/education

Tools

EMR systems

Computer skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Operator/Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Displays excellent communication skills and telephone etiquette
• Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Identifies and assists patients with special needs and shows care and compassion.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Collects copayments and deductibles based on either pre-designated amounts or finds out while patient is on premises.
• Enters accurate information in all necessary EMR systems for appointment scheduling, rescheduling, cancelation and status updates.
• Updates account information at the point of scheduling.
• Communicates and interacts with all departments effectively and professionally.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
• Basic computer skills
• Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
• Ability to foster teamwork, inter-personal awareness, and initiative.
• Medical terminology knowledge.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $23.00 per hour