Bilingual Medical Scheduler (Spanish)

Hmixray; Ballenger Creek (MD); On-site; USD 22,000 - 31,000; Full time

Job summary

Radiology Forward is seeking a Scheduler to join a patient‑centered team. The role involves scheduling, rescheduling, and canceling exams, handling pre-registration, faxes, and document scans, and supporting patients who speak English or other languages fluently.

You will communicate clearly, call referring physicians when scheduling is difficult, and maintain accurate RIS entries while updating patient information. The position emphasizes professionalism, empathy, and meticulous clerical work.

Qualifications

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication.

Responsibilities

• Schedule, reschedule and cancel exams for patients.
• Perform pre-registration, faxes and scans documents.
• Handle call backs and customer service-related requests.
• Communicate preparations to patients and stakeholders.
• Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Update account information at the point of scheduling.
• Properly schedules all procedures.

Skills

Communication

Scheduling

Customer service

Microsoft Office

Tools

RIS system

Faxing/Scans

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self-control when dealing with difficult patients and or situations.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.

You Are:

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication

To Ensure Success In This Role, You Must Have:

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high-level of integrity, confidentiality and business ethics

Pay rate: $19.00 per hour