Scheduler (50970)

Capitol Imaging Services; Metairie (LA); On-site; USD 36,000 - 60,000; Full time

Job summary

Capitol Imaging Services in Metairie, LA is seeking a detail-oriented Scheduler for our Radiology Imaging Call Center. You will handle inbound calls from patients, providers, and healthcare professionals to schedule imaging appointments across our facilities, ensuring accuracy, efficiency, and patient satisfaction.

The role requires strong communication, familiarity with imaging protocols, and basic knowledge of insurance guidelines.

Qualifications

• Bilingual abilities are a plus.
• Familiarity with medical scheduling platforms is beneficial.

Responsibilities

• Answer high-volume inbound calls in a professional, courteous, and efficient manner.
• Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements.
• Verify patient demographics, contact information, insurance details, and referring physician information.
• Provide patients with clear instructions regarding exam preparation, arrival times, and location details.
• Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs.
• Ensure appropriate exam selection based on provided clinical indications and scheduling protocols.
• Follow HIPAA guidelines and maintain strict confidentiality of patient information.
• Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data.
• Assist with rescheduling, cancellations, and follow-ups as needed.
• Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures.

Skills

Bilingual

Tools

RIS/PACS

EMR/EHR systems

Job description

Job DetailsJob Location: D.I.S. Call Center - Metairie, LA 70006

We are seeking a detail-oriented, customer-focused Scheduler to join our Radiology Imaging Call Center team. The Scheduler is responsible for handling inbound calls from patients, providers, and other healthcare professionals to schedule imaging appointments across our facilities. Bilingual is a plus. This role ensures an exceptional patient experience while maintaining accuracy, efficiency, and compliance with clinical and insurance guidelines.

Key Responsibilities:

• Answer high-volume inbound calls in a professional, courteous, and efficient manner.
• Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements.
• Verify patient demographics, contact information, insurance details, and referring physician information.
• Provide patients with clear instructions regarding exam preparation, arrival times, and location details.
• Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs.
• Ensure appropriate exam selection based on provided clinical indications and scheduling protocols.
• Follow HIPAA guidelines and maintain strict confidentiality of patient information.
• Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data.
• Assist with rescheduling, cancellations, and follow-ups as needed.
• Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures.