Scheduler

Goshen Medical Center; Faison (NC); On-site; USD 34,000 - 38,000; Full time

Job summary

Goshen Medical Center in North Carolina is seeking a dedicated Scheduler to be the first point of contact for patients, coordinating appointments with professionalism and care.

The role requires proactive communication, attention to detail, and tech-savviness to streamline scheduling processes, support accessible healthcare, and improve the patient experience.

Qualifications

• Experience in scheduling or front-desk roles.
• Strong communication and organizational skills.
• Ability to handle sensitive patient information.

Responsibilities

• Manage incoming appointment calls promptly and provide accurate information.
• Schedule appointments by service type, provider, urgency, and details.
• Gather and verify patient demographics, identity, and insurance.
• Provide instructions regarding fasting or documentation as needed.
• Coordinate referrals, rescheduling, and outreach from reports or staff requests.

Skills

Proactive communication

Tech-savviness

Customer service

Job description

The Scheduler will be the first point of contact for patients, coordinating appointments efficiently and professionally. This position requires proactive communication skills and tech-savviness to help streamline scheduling processes, enhance patient experience, and support our commitment to accessible healthcare.

Responsibilities

Manage incoming appointment calls promptly, providing excellent customer service and accurate information about services.

Schedule appointments by assessing service type, provider, urgency and appointment details.

Communicate clearly with patients to gather necessary information and address scheduling needs or concerns

Collect and verify patient demographics, identity, insurance, and other requirement information; provide instructions such as fasting and documentation needed.

Manage scheduling tasks, including referrals, rescheduling due to provider changes and outreach to patients from reports and staff requests.