Scheduler

Synergy HomeCare; Fredericksburg (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Raises twice a year

Flexible schedules

401(k) & insurance benefits

OT/holiday pay

Employee recognition

Job summary

SYNERGY HomeCare in Fredericksburg, VA seeks a HomeCare Scheduler/Office Assistant to coordinate caregiver assignments, communicate schedule changes, and maintain accurate client records. The role requires ensuring coverage and supporting onboarding while collaborating with the care management team for optimized service delivery.

The position emphasizes strong organizational skills, attention to scheduling details, and flexibility to work occasional evenings or weekends to meet client needs.

Qualifications

• 1 year of scheduling, healthcare administration, or homecare coordination experience.
• Experience with AxisCare preferred.
• High school diploma or equivalent; associate degree preferred.
• Excellent organizational, multitasking, and time-management skills.
• Strong written and verbal communication skills.
• Proficiency with scheduling software and MS Office.
• Ability to work flexible hours, including evenings or weekends as needed.
• Knowledge of homecare industry standards and HIPAA compliance preferred.

Responsibilities

• Schedule and coordinate caregiver assignments for clients.
• Communicate with clients and caregivers regarding schedule changes, confirmations, and updates.
• Maintain accurate and up-to-date records of caregiver availability and client appointments.
• Resolve scheduling conflicts and ensure coverage for all client needs.
• Collaborate with the care management team to optimize scheduling and service delivery.
• Track and report on scheduling metrics, including missed visits and staffing gaps.
• Support onboarding of new caregivers by scheduling training and orientation sessions.

Skills

Organizational skills

Time-management

Multitasking

Communication skills

Verbal communication

Written communication

Flexibility

Problem-solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

AxisCare

Scheduling software

Microsoft Office

Job description

HomeCare Scheduler (Full-Time)

Work Location: Fredericksburg, VA (M-F 9AM-5:30-PM)

Job Summary:

As a HomeCare Scheduler with SYNERGY HomeCare, you will have the opportunity to make a meaningful difference in the lives of our clients by providing exceptional care and support. We are seeking a highly organized and detail-oriented individual to join our team in Fredericksburg, VA. If you are passionate about delivering personalized care and have a strong commitment to client satisfaction, we encourage you to apply for this exciting full-time opportunity.

About the Role:

As a HomeCare Scheduler/Office Assistant, you will be responsible for scheduling and coordinating caregiver assignments for clients. You will communicate with clients and caregivers regarding schedule changes, confirmations, and updates, while maintaining accurate and up-to-date records of caregiver availability and client appointments. You will also resolve scheduling conflicts, track and report on scheduling metrics, and support the onboarding of new caregivers.

Key Responsibilities:

• Schedule and coordinate caregiver assignments for clients
• Communicate with clients and caregivers regarding schedule changes, confirmations, and updates
• Maintain accurate and up-to-date records of caregiver availability and client appointments
• Resolve scheduling conflicts and ensure coverage for all client needs
• Collaborate with the care management team to optimize scheduling and service delivery
• Track and report on scheduling metrics, including missed visits and staffing gaps
• Support onboarding of new caregivers by scheduling training and orientation sessions

Qualifications:

• Previous 1 year experience in scheduling, healthcare administration, or homecare coordination
• Preferably with experience using AxisCare
• High school diploma or equivalent; associate degree preferred
• Excellent organizational, multitasking, and time-management skills
• Strong written and verbal communication skills
• Proficiency with scheduling software, Microsoft Office Suite, or other related tools
• Ability to work flexible hours, including occasional evenings or weekends as needed
• Knowledge of homecare industry standards and HIPAA compliance preferred

What We Offer:

• Bi-Weekly Pay through direct depositr
• Performance-based raises twice a yea
• Flexible schedules and ability for on-call caregivers to choose their work hours
• 401(k) & insurance benefits for eligible full-time employees
• Time-and-a-half pay for overtime and holidays
• Employee recognition programs

Hiring Process:

• Initial virtual interview
• Final in-person interview at Fredericksburg Office
• Job offer
• Complete your pre-employment requirements
• Day 1 with us!