Intake and Scheduling Coordinator

Synergy HomeCare; Escondido (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation benefits

Travel allowances

Liability & Workers' Comp

Mileage reimbursement

Job summary

Synergy HomeCare in Escondido, CA is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, helping create a world of care at home for people of all ages.

The role emphasizes compassionate communication, attention to detail, and strong organizational skills as you manage intake calls, caregiver availability, and client-caregiver matching to ensure the right match and excellent service.

Qualifications

• One year in a home care setting preferred
• High school diploma required

Responsibilities

• Communicate with prospective clients and families
• Manage client intake calls and gather essential information
• Provide exemplary customer service and support
• Assist with home assessments and office tasks as needed
• Schedule caregivers with clients and communicate updates to all parties
• Confirm and update caregiver availability, including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client-caregiver matching
• Follow up with new caregiver hires to explain scheduling processes
• Build and maintain strong rapport with caregivers and clients
• Conduct new-hire orientation and assist with training

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose: bringing wholehearted, life-energizing care to as many people as possible on their terms, in their own homes. And that starts with compassionate, detail-oriented, care-minded people like YOU.

When you join the SYNERGY HomeCare team, you will feel appreciated, recognized, and rewarded for the meaningful work you do. Our promise to clients is to provide full support for fuller lives and that begins with having someone like you guiding them through the intake process and ensuring they are matched with the right caregivers.

Do you:

• Enjoy serving others

• Have a big heart with a lot of love to share

• Excel at helping clients find the care they need

• Pay close attention to details

• Enjoy building relationships with clients and caregivers

• Thrive in a role that requires communication, coordination, and problem-solving

If you answered yes, we would love to meet you. We are seeking an Intake & Scheduling Coordinator to join our independently owned and operated national agency. In this role, you will support both client intake and caregiver scheduling, helping create a world of care at home for people of all ages and abilities.

Benefits Include:

• Competitive pay ranges between($20 to $23/hour)

• Paid earned vacation and travel allowances

• Liability Insurance, Workers' Compensation coverage, and unemployment insurance

• Mileage compensation

Primary Responsibilities:

• Communicate with prospective clients and families

• Manage client intake calls and gather essential information

• Provide exemplary customer service and support

• Assist with home assessments and office tasks as needed

• Schedule caregivers with clients and communicate updates to all parties

• Confirm and update caregiver availability, including vacation, sick time, and holidays

• Document caregiver skills and attributes to ensure strong client-caregiver matching

• Follow up with new caregiver hires to explain scheduling processes

• Build and maintain strong rapport with caregivers and clients

• Conduct new-hire orientation and assist with training

Requirements:

• Experience: One year in a home care setting preferred

• Education: High school diploma

• Skills: Exceptional customer service, time management, communication, and organizational skills

• Characteristics: Self-motivated, autonomous, willing to learn, and able to thrive in a fast-paced environment