Scanning & Security Team Lead - Guest Experience

Waterville Valley Ski Resort Inc.; Waterville Valley (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Waterville Valley Ski Resort Inc. is seeking a dedicated team leader to oversee ticket scanning and guest security. You will supervise a team of scanners, ensure smooth daily operations, and maintain equipment and safety protocols across the resort facilities.

You will also assist with hiring, training, and scheduling, while coordinating with Lift Operations for winter training and incident response. Strong customer service and knowledge of laws and policies are essential.

Qualifications

• Frontline guest service skills.
• Experience supervising a team is a plus.

Responsibilities

• Oversee daily ticket scanning operations and provide front-line support.
• Oversee safety and security of buildings and parking lots; lead security/parking staff.
• Assist with hiring, training, and scheduling of security and scanning team with Lift Operations Manager.
• Supervise and coach ticket scanners to deliver great customer service and promote Ski Freedom.
• Maintain scanning equipment for daily use.
• Develop winter training plans with Lift Operations Manager for safe lift operations and reporting.
• Monitor teammate performance; provide feedback, recognition, or escalations as needed.
• Handle guest questions and complaints with timely resolutions.
• Maintain knowledge of laws, regulations, and company policies.
• Other duties as assigned.

Job description

Waterville Valley Ski Resort Inc. is seeking a dedicated team leader to oversee ticket scanning and guest security. You will supervise a team of scanners, ensure smooth daily operations, and maintain equipment and safety protocols across the resort facilities.

You will also assist with hiring, training, and scheduling, while coordinating with Lift Operations for winter training and incident response. Strong customer service and knowledge of laws and policies are essential.