Ticket Scanner

Mt Southington Ski Area Inc; Plantsville (CT); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Ski/ride access

Employee discounts

Job summary

Mt Southington Ski Area Inc in Plantsville, CT is seeking a seasonal Ticket Scanner to help ensure smooth entry for guests and maintain high service standards in outdoor winter conditions.

You will greet guests, verify tickets, operate tablets, and coordinate with lift and guest services to keep lines moving efficiently. This role requires flexibility to work weekends and holidays and the ability to stand for long periods in cold conditions.

Qualifications

• Excellent customer service and communication skills.
• Attention to detail to verify tickets and passes.
• Basic technical aptitude to use tablet and learn new programs.
• Ability to work in fast-paced outdoor environments.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Greet guests and verify validity of tickets, passes, or RFID cards.
• Scan and validate tickets using electronic systems.
• Inform guests about ticketing options, prices, and ski area amenities.
• Assist guests with questions or issues regarding tickets.
• Assist with lift line crowd control and coordinate processes.
• Coordinate with lift operators and guest services.
• Keep scanning equipment and work area clean and organized.
• Complete end-of-shift audits and record hours.
• Resolve discrepancies before each pay period.

Skills

Excellent customer service

Attention to detail

Technical aptitude

Outdoor work ability

Flexible schedule

Tools

Tablet

Job description

Job Details: Job Location: Mt Southington Ski Area Inc - Plantsville, CT 06479, Position Type: Seasonal, Job Shift: Primarily Outdoors, Job Category: Lifts & Tickets, Position Summary

The Ticket Scanner plays a vital role in providing exceptional guest experiences by ensuring seamless access to our mountain. You will be responsible for efficiently scanning and validating tickets and passes. This role requires excellent customer service skills and attention to detail, while working directly with mountain operations to streamline lift line processes.

Key Responsibilities

• Greet guests with a welcoming demeanor and verify validity of tickets, passes, or RFID cards
• Scan and validate tickets using electronic ticketing systems, ensuring accuracy and efficiency
• Provide guests with information on ticketing options, prices, programs, and ski area amenities as needed
• Assist guests with questions, issues, and concerns regarding their tickets or passes
• Assist with crowd control by maintaining organized and efficient lift lines
• Work closely with other mountain team members including lift operators and guest services to coordinate ticket processes effectively
• Keep ticket scanning equipment and surrounding areas clean and organized
• Complete end-of-shift audits as required
• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
• Complete required training as assigned by mountain leadership
• Other duties as assigned by mountain leadership

Qualifications

• Excellent customer service and communication skills
• Attention to detail and ability to accurately scan tickets and passes
• Basic technical aptitude - ability to use tablet and quickly learn new programs
• Ability to work in fast-paced, outdoor environments
• Flexible schedule including weekends, nights, and holidays
• Must be eligible to work in the United States
• Successful completion of background check

Work Environment & Physical Requirements

• Ability to stand for extended periods of time and perform repetitive physical tasks
• Comfortable working outdoors in various winter conditions, including exposure to cold temperatures and snow
• Ability to walk, stand, and navigate snow-covered, icy, uneven, and changing terrain, surface and subsurface conditions
• Ability to lift up to 40 lbs

Compensation & Benefits

• Compensation: $17.50/hour
• Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)