Seasonal Ticket Scanner — Lift Guest Service (Winter)

Windham Mountain Club; New York (NY); In loco; USD 25.000 - 28.000; Part-time

Descrizione del lavoro

Windham Mountain Club in Windham, NY seeks a part-time Guest Scanner for the winter season. This in-person role requires early mornings, weekends, and holidays, with pay $18-$20 per hour based on experience.

You will guide guests in the lift loading area, assist with pass scanning, and escalate issues to the appropriate team. Outdoor work in all weather is required, with a focus on safety and excellent guest service for a positive ski-area experience.

Competenze

• Must be able to work in stressful, noisy, crowded environments.
• Must be comfortable interacting with guests and employees.
• Previous customer service experience preferred.

Mansioni

• Using pass scan tablet equipment to ensure adherence to pass policies in the lift loading area.
• Coordinate with Lift Operations, Tickets/Passes Cashiers, and Guest Services to troubleshoot pass issues.
• Assist Lift Operations staff with crowd control safety standards in the loading area.
• Escort and/or direct guests to appropriate department as needed.
• Deliver exceptional service in all guest interactions.
• Maintain a clean and professional appearance, adhering to dress code.

Conoscenze

Customer service

Guest interaction

Communication

Crowd control

Descrizione del lavoro

Windham Mountain Club in Windham, NY seeks a part-time Guest Scanner for the winter season. This in-person role requires early mornings, weekends, and holidays, with pay $18-$20 per hour based on experience.

You will guide guests in the lift loading area, assist with pass scanning, and escalate issues to the appropriate team. Outdoor work in all weather is required, with a focus on safety and excellent guest service for a positive ski-area experience.