Lead Scanning and Safety Supervisor - Freedom to Ski

Waterville Valley Ski Resort Inc.; Waterville Valley (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

Paycom - ATS is seeking a Seasonal Security & Scanning Lead in Waterville Valley, NH. The role oversees ticket scanning operations, leads security personnel, and coordinates training with Lift Operations Manager to ensure safe lift use and guest satisfaction.

The position focuses on frontline support, incident response, and maintaining equipment. You will drive customer service excellence while upholding policies and procedures in a winter resort setting.

Qualifications

• Experience in security or guest service preferred.
• Ability to lead a small team and coordinate with other departments.
• Willingness to train staff and ensure safety procedures are followed.

Responsibilities

• Oversee daily ticket scanning operations and provide front-line support.
• Lead security and parking staff; respond to guest security incidents at lifts/buildings.
• Assist with hiring, training and scheduling of security/scanning team with Lift Operations Manager.
• Supervise scanning team to deliver excellent customer service and promote Freedom to Ski.
• Maintain scanning equipment for daily use.
• Develop winter training plans for safe lift operations, scanning, logs and reporting.
• Monitor teammate performance and provide feedback and escalations when needed.
• Address guest questions, comments and resolve with timely solutions.
• Adhere to laws, regulations, and company policies.
• Other duties as assigned.

Skills

Team leadership

Security operations

Customer service

Training coordination

Incident response

Tools

Ticket scanners

Security equipment

Job description

Paycom - ATS is seeking a Seasonal Security & Scanning Lead in Waterville Valley, NH. The role oversees ticket scanning operations, leads security personnel, and coordinates training with Lift Operations Manager to ensure safe lift use and guest satisfaction.

The position focuses on frontline support, incident response, and maintaining equipment. You will drive customer service excellence while upholding policies and procedures in a winter resort setting.